Assistant Manager — Hospitality Leader, Guest-First Team

Coppa Club; Guildford; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Stream Access

Food & drinks discount

Free meals on shift

Long service rewards

Hotel discounts

Event space savings

Wellbeing support

Retail discounts

Apprenticeship programs

Enrichment days

Job summary

Coppa Club in Guildford is seeking an Assistant Manager to lead daily operations and nurture a passionate hospitality team. You will role-model guest-first service, oversee smooth service, and drive a warm, memorable Coppa experience for all guests.

You will mentor staff, uphold high standards, and collaborate with local communities to strengthen the Coppa Club presence. The role emphasizes leadership, adaptability, and a proactive mindset.

Qualifications

• Leadership in hospitality management with a hands-on, people-first approach.
• Passionate about creating warm, memorable guest experiences.
• Thrives in a team and brings out the best in others.
• Stays calm under pressure in a dynamic environment.
• Strong problem-solving and decision-making abilities.

Responsibilities

• Lead the day-to-day operations and support the team for smooth service.
• Elevate the guest journey by upholding Coppa Club standards.
• Empower and mentor your team to maintain a culture of excellence.
• Drive performance through smart financial planning and cost control.
• Grow talent by shaping training initiatives and progression paths.
• Connect with the local community and represent the Coppa spirit.

Skills

Leadership

Guest-first

Collaborative

Adaptable

Problem-solving

Job description

Coppa Club in Guildford is seeking an Assistant Manager to lead daily operations and nurture a passionate hospitality team. You will role-model guest-first service, oversee smooth service, and drive a warm, memorable Coppa experience for all guests.

You will mentor staff, uphold high standards, and collaborate with local communities to strengthen the Coppa Club presence. The role emphasizes leadership, adaptability, and a proactive mindset.