Deputy General Manager - Bowling Centre

Flow Sports Personnel Ltd; Swindon; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading leisure and hospitality company in Swindon seeks a Deputy Manager to take accountability in the absence of the General Manager. This role requires coaching and mentoring your team, ensuring a safe and enjoyable environment for customers, and achieving financial targets. Enjoy a range of benefits including an excellent salary, bonus opportunities, and ongoing training. Ideal candidates have 18+ months of management experience in customer-facing roles, a passion for people, and ambition for success.

Benefits

Excellent salary with performance bonuses

40-hour contract plus additional pay for extra shifts

50% off food when working

28 days holiday

Ongoing training and development opportunities

Employee Assistance Programme for families

Flexible working options

Qualifications

• Minimum 18 months experience in a customer-facing management role.
• Evidence of delivering on financial targets and driving business.
• Passion for coaching and developing team members.

Responsibilities

• Coach and mentor team members to ensure a positive environment.
• Take accountability for the centre in the absence of the General Manager.
• Support the General Manager with operational duties and financial targets.

Skills

Customer service orientation

Team coaching and development

Financial target achievement

Job description

Overview

Are you an ambitious manager looking for a highly autonomous role, where you will take accountability for the centre in the absence of the General Manager?

Are you looking for an employer that will invest in you and develop you to a General Manager within twelve to eighteen months?

Are you looking for a business that is financially stable and has very exciting growth plans?

As a Deputy Manager for our client, you will be at the very centre of the customer and team experience. Taking accountability for the centre in the absence of the General Manager.

The role is varied, exciting and challenging. Your responsibilities will range from coaching and mentoring the team on shift, to ensuring the centre is a safe and fun environment for customers. You will be hands on across all areas of the busy centre.

Within our clients fast‑paced, dynamic world, Deputy Managers are trained across all areas of the centre to support the effective operation of their business. You will support the General Manager with back‑of‑house duties, as well as running an exceptional operation front‑of‑house. You will be responsible for delivering financial targets and service standards.

Qualifications

• a minimum of eighteen months experience in a customer‑facing management role ideally within the leisure, hospitality, or retail industry
• evidence of delivering on financial targets, driving business and sales
• a passion for people including experience of coaching and developing your team
• be fanatical about customer service
• have ambition for success
• be willing to work nights and weekends

Benefits

Join our client as an Assistant Manager, in return you'll get:

• an excellent salary as well as the opportunity to earn an extra £1 per hour, paid to you every month as part of our monthly bonus scheme
• 40‑hour contract, plus additional pay for any extra shifts you work
• the opportunity to earn an outperformance bonus, you will be given a share of your centre profits once you hit target - paid half yearly
• 50% off food when you are working
• optional pension plan
• 28 days holiday
• earn additional days holiday with length of service, up to five days
• one in four weekends off
• ongoing training and development, with the opportunity to fast track your career
• free bowling / golf game vouchers every month
• 30% discount off food and drink for you and up to five friends
• access to our clients Employee Assistance Programme (EAP) for you and your family
• well‑being training to support you in the workplace
• opportunity to join the healthcare cash plan
• financial long service awards
• a £15 donation to Barnardo's when you complete your induction
• enhanced maternity, paternity, adoption, and shared parental leave benefits
• flexible working, allowing you to have the perfect work life blend