Deputy General Manager

St Austell Brewery; West Down; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Company bonus

Food & drink discount

Accommodation discount

Pension scheme

Cycle to work

Health plan

Rewards program

Learning platform

Career development

Flexible working

Job summary

St Austell Brewery in the South West is seeking an ambitious Deputy General Manager to lead day-to-day operations, coach a high-performing team and deliver exceptional guest experiences across our pubs and venues. You’ll work closely with the General Manager to drive sales, service standards and compliance while upholding our strong heritage and values.

We offer a supportive, lines-of-communication culture with ample development opportunities, a comprehensive benefits package, and a clear path

Qualifications

• Experience leading hospitality teams in high-volume venues.
• Strong people development and coaching abilities.
• Excellent communication and leadership skills.
• Ability to drive guest experiences and service standards.

Responsibilities

• Support the General Manager in the successful operation of the business.
• Lead, coach and develop a passionate team to deliver exceptional guest experiences.
• Drive sales, profitability and operational performance.
• Develop future talent through coaching, training and succession planning.
• Ensure consistently high standards across front and back of house.
• Champion health, safety and compliance across the business.
• Manage guest feedback and continually improve service standards.
• Build an inclusive, people-focused culture aligned to values.

Skills

Senior hospitality management

Team leadership

Communication skills

Coaching & development

Hands-on approach

Job description

Lead, inspire and take the next step towards becoming a
General Manager

At St Austell Brewery, we're brewing great experiences for
generations to come. As the South West's leading brewing, hospitality and
drinks wholesale business, we're proud of our 175-year heritage, award-winning
pubs and commitment to developing great people.

We're looking for an ambitious Deputy General Manager to
join our team and play a key role in delivering exceptional guest experiences,
building high-performing teams and driving commercial success. This is an exciting opportunity for an
experienced hospitality manager who is ready to take the next step towards a
General Manager position.

About the role

Working closely with the General Manager, you'll help lead
the day-to-day operation of the business, creating a positive and engaging
culture for both guests and colleagues. You'll support the delivery of sales,
profit and service targets while ensuring the highest standards of food
quality, guest experience, compliance and team engagement.

When the General Manager is away, you'll confidently take
the lead, motivating your team to deliver outstanding hospitality and ensuring
the business continues to perform at its best.

Key responsibilities

• Support the General Manager in the successful
  operation of the business.
• Lead, coach and develop a passionate team to
  deliver exceptional guest experiences.
• Drive sales, profitability and operational
  performance.
• Develop future talent through coaching, training
  and succession planning.
• Ensure consistently high standards across front and
  back of house.
• Champion health, safety and compliance across the
  business.
• Manage guest feedback and continually improve
  service standards.
• Build an inclusive, people-focused culture aligned
  to St Austell Brewery values.

About you

You’ll be an experienced hospitality leader with a passion
for developing people and delivering memorable guest experiences.

We’re looking for someone who has:

• Previous senior hospitality management experience.
• At least two years' experience as an Assistant
  Manager within a large turnover hospitality business.
• Strong commercial awareness and understanding of
  business performance.
• Excellent communication and leadership skills.
• Experience coaching and developing teams.
• A hands-on approach and the ability to thrive in a
  fast-paced environment.
• A desire to progress towards a future General
  Manager role.

Why join St Austell Brewery?

Joining St Austell Brewery means becoming part of an
independent, family-owned business where people are at the heart of everything
we do. With opportunities across our pubs, breweries and support teams, we're
committed to helping our colleagues build rewarding careers.

Our benefits include

• Company bonus scheme
• 30% discount on food & drink within our managed pubs
• 30% off in our Visitors Centre shop including brands like Yeti, St. Eval, Atlantic blankets
• 50% discount on accommodation within the managed estate
• Fantastic training & career development opportunities
• Pension Scheme - 4% Employee and Employer or increase to 5%
• Cycle to work scheme
• Westfield Health cash plan – Claim money back for Dental, Eye Care, Physio etc.
• Westfield Rewards – Shopping rewards
• Have a voice in shaping our workplace through employee-led forums and working groups, influencing policies, and initiatives
• Access to Thrive, our learning platform packed with training, resources and development opportunities,
• Clear career pathways designed to help you grow

Ready to experience more?

If you're a passionate hospitality leader looking for your
next challenge and eager to develop into a future General Manager, we'd love to
hear from you.

Additional Info

St Austell Brewery is an Equal Opportunities employer, and we positively encourage applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We also welcome requests for flexible working.

Early applications are encouraged as we’ll review applications throughout the recruitment process and reserve the right to close the advert at any time. Please note that we politely request no contact from recruitment agencies or media sales. Speculative CVs from recruitment agencies won’t be accepted, nor the fees associated with them.