Deputy General Manager

Masons Arms, Branscombe; Branscombe; On-site; GBP 38,000 - 54,000; Full time

Benefits offered by this job

Company bonus scheme

30% food & drink discount

50% accommodation discount

Training & career development

Pension scheme

Cycle to work scheme

Westfield Health cash plan

Thrive learning platform access

Clear career pathways

Job summary

St Austell Brewery is seeking an ambitious Deputy General Manager to join our team and help lead day-to-day operations, delivering outstanding guest experiences while driving sales and profitability. You will work closely with the General Manager, coach a high-performing team, and develop future talent to progress toward a General Manager role.

You’ll champion safe, compliant operations and uphold our values, creating an engaging culture for guests and colleagues across our pubs and estates.

Qualifications

• Senior hospitality management experience.
• Minimum two years as Assistant Manager in a large turnover hospitality business.
• Strong commercial awareness and understanding of business performance.
• Excellent communication and leadership skills.
• Experience coaching and developing teams.
• Hands-on approach and ability to thrive in a fast-paced environment.
• Desire to progress towards a future General Manager role.

Responsibilities

• Support the General Manager in the successful operation of the business.
• Lead, coach and develop a passionate team to deliver exceptional guest experiences.
• Drive sales, profitability and operational performance.
• Develop future talent through coaching, training and succession planning.
• Ensure consistently high standards across front and back of house.
• Champion health, safety and compliance across the business.
• Manage guest feedback and continually improve service standards.
• Build an inclusive, people-focused culture aligned to St Austell Brewery values.

Skills

Senior hospitality management

Communication skills

Leadership

Team coaching

People development

Hands-on leadership

Fast-paced environment

Progression to GM

Job description

Lead, inspire and take the next step towards becoming a General Manager

At St Austell Brewery, we're brewing great experiences for generations to come. As the South West's leading brewing, hospitality and drinks wholesale business, we're proud of our 175-year heritage, award-winning pubs and commitment to developing great people.

We're looking for an ambitious Deputy General Manager to join our team and play a key role in delivering exceptional guest experiences, building high-performing teams and driving commercial success. This is an exciting opportunity for an experienced hospitality manager who is ready to take the next step towards a General Manager position.

About the role

Working closely with the General Manager, you'll help lead the day-to-day operation of the business, creating a positive and engaging culture for both guests and colleagues. You'll support the delivery of sales, profit and service targets while ensuring the highest standards of food quality, guest experience, compliance and team engagement.

When the General Manager is away, you'll confidently take the lead, motivating your team to deliver outstanding hospitality and ensuring the business continues to perform at its best.

Key responsibilities

• Support the General Manager in the successful operation of the business.
• Lead, coach and develop a passionate team to deliver exceptional guest experiences.
• Drive sales, profitability and operational performance.
• Develop future talent through coaching, training and succession planning.
• Ensure consistently high standards across front and back of house.
• Champion health, safety and compliance across the business.
• Manage guest feedback and continually improve service standards.
• Build an inclusive, people-focused culture aligned to St Austell Brewery values.

About you

You'll be an experienced hospitality leader with a passion for developing people and delivering memorable guest experiences.

We're looking for someone who has:

• Previous senior hospitality management experience.
• At least two years' experience as an Assistant Manager within a large turnover hospitality business.
• Strong commercial awareness and understanding of business performance.
• Excellent communication and leadership skills.
• Experience coaching and developing teams.
• A hands-on approach and the ability to thrive in a fast-paced environment.
• A desire to progress towards a future General Manager role.

Why join St Austell Brewery?

Joining St Austell Brewery means becoming part of an independent, family-owned business where people are at the heart of everything we do. With opportunities across our pubs, breweries and support teams, we're committed to helping our colleagues build rewarding careers.

Our benefits include

• Company bonus scheme
• 30% discount on food & drink within our managed pubs
• 30% off in our Visitors Centre shop including brands like Yeti, St. Eval, Atlantic blankets
• 50% discount on accommodation within the managed estate
• Fantastic training & career development opportunities
• Pension Scheme - 4% Employee and Employer or increase to 5%
• Cycle to work scheme
• Westfield Health cash plan – Claim money back for Dental, Eye Care, Physio etc.
• Westfield Rewards – Shopping rewards
• Have a voice in shaping our workplace through employee-led forums and working groups, influencing policies, and initiatives
• Access to Thrive, our learning platform packed with training, resources and development opportunities,
• Clear career pathways designed to help you grow

Ready to experience more?

If you're a passionate hospitality leader looking for your next challenge and eager to develop into a future General Manager, we'd love to hear from you.

Additional Info:

St Austell Brewery is an Equal Opportunities employer, and we positively encourage applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We also welcome requests for flexible working.