Deputy General Manager

Brighton Harbour Hotel; Basingstoke; On-site; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Discounted room rates for Crew across 

25% discount on HarSPA and Temple Spa

25% discount on food and drink across

Mental health and wellbeing support

24/7 GP services

Bespoke nutrition and fitness advice

Group Life Cover

Access to Stream wellbeing platform

Group and hotel-based incentive Schems

Excellent progression opportunities

Career progression pathways

On-the-job training and development

Meals included on duty

Distinct uniforms

Job summary

Brighton Harbour Hotel & Spa is seeking an experienced Operations Manager to join its leadership team. You will work closely with the General Manager to run daily operations and uphold the hotel’s exceptional guest standards.

This hands-on role requires visible leadership, strategic thinking and a passion for delivering memorable experiences. You will drive performance, develop teams and ensure the operation achieves its financial targets.

Qualifications

• Previous experience as an Operations Manager, Hotel Manager or in a comparable senior hotel leadership role
• Strong operational knowledge with a passion for hospitality
• Excellent people leadership and team development skills

Responsibilities

• Provide visible, hands-on leadership across the hotel operation
• Support the General Manager in delivering operational and commercial strategy
• Lead and support departmental managers to achieve high standards
• Champion guest experience and respond to challenges
• Drive performance against operational, financial and guest satisfaction measures
• Support development, engagement and performance of our teams
• Maintain standards, detail and presentation throughout the hotel
• Collaborate across departments for a seamless guest journey
• Deputise for the General Manager when required
• Foster a positive, high‑performing culture

Skills

Operational leadership

Hospitality experience

Commercial awareness

People leadership

Decision making

Job description

Harbour Hotels Group Operations Manager – Brighton Harbour Hotel & Spa

Salary up to £45,000 DOE + quarterly bonus

Hospitality With Personality

At Harbour Hotels, we believe luxury hospitality is about more than beautiful surroundings. It's about the people who create unforgettable experiences within them.

Our growing collection of luxury lifestyle hotels, restaurants and spas can be found in some of the UK's most desirable locations. Each destination is unique, but they all share the same commitment to exceptional hospitality, outstanding service and creating memorable experiences for our guests.

We're looking for people with warmth, energy and personality. People who take ownership, rise to challenges, adapt with confidence and genuinely care about delivering exceptional guest experiences.

If you're passionate about hospitality and want to be part of a business that's ambitious, growing and committed to excellence, we'd love to hear from you.

The Role

We are looking for an experienced and passionate Operations Manager to join the leadership team at Brighton Harbour Hotel & Spa.

As Operations Manager, you will be a key member of the senior hotel team, working closely with the General Manager to lead the day-to-day operation and ensure we consistently deliver exceptional standards for our guests.

This is a hands-on operational leadership role. You'll be visible throughout the hotel, supporting and challenging teams, responding to the demands of the day and making sure that our people have what they need to deliver a fantastic guest experience.

Alongside the day-to-day operation, you'll take a strategic and commercial view of the business, helping to drive performance, identify opportunities and ensure the hotel achieves its operational and financial targets.

You will be a key support to the General Manager and will deputise in their absence, so you'll need the confidence and experience to take ownership of the hotel operation and make effective decisions.

You will:

• Provide visible, hands-on leadership across the hotel operation
• Support the General Manager in delivering the hotel's operational and commercial strategy
• Lead and support departmental managers to achieve consistently high standards
• Champion an exceptional guest experience and respond effectively to operational challenges
• Drive performance against key operational, financial and guest satisfaction measures
• Support the development, engagement and performance of our teams
• Maintain a strong focus on standards, detail and presentation throughout the hotel
• Work collaboratively across departments to ensure a seamless guest journey
• Deputise for the General Manager when required
• Help create a positive, high-performing culture where our people can thrive

About You

We're looking for a confident hospitality leader who loves being part of the operation.

You'll be someone who naturally leads from the front, builds strong relationships with teams and isn't afraid to get involved when the hotel is busy. Equally, you'll have the commercial awareness and leadership experience to step back, look at the bigger picture and help drive the performance of the business.

To succeed in this role, you'll bring:

• Previous experience as an Operations Manager, Hotel Manager or in a comparable senior hotel leadership role
• Strong operational knowledge and a genuine passion for hospitality
• A hands-on and highly visible leadership styleExcellent people leadership and team development skills
• Strong communication and decision-making abilities
• A proactive, solutions-focused approach
• Good commercial awareness and an understanding of hotel performance
• Excellent attention to detail and high standards
• The ability to remain calm and decisive within a fast-paced operation
• A real passion for delivering memorable guest experiences

Previous experience within a five-star, luxury or premium hospitality environment would be highly desirable.

Most importantly, you'll bring energy, personality and the ability to inspire others while taking real ownership for the performance of the operation.

What's in it for you?

This role offers a salary of up to £45,000 depending on experience, plus a quarterly bonus, alongside our wider Harbour Hotels benefits:

• Discounted room rates for all Crew across all Harbour Hotels
• 25% discount on HarSPA and Temple Spa treatments across our spas
• 25% discount on food and drink across our bars and destination restaurants
• Mental health and wellbeing support for you and your immediate family
• 24/7 GP services for you and your immediate family
• Bespoke nutrition and fitness advice for all Crew
• Group Life Cover
• Access to Stream, our employee wellbeing and lifestyle platform, offering discounts, rewards, financial wellbeing tools and more
• Group and hotel-based incentive schemes
• Excellent progression opportunities within Harbour Hotels
• Individual and bespoke career and progression pathways
• Unique on-the-job training and development, with opportunities for internal promotion within the group
• Meals included whilst on duty
• Sophisticated and unique uniforms designed for Harbour Hotels

Please note that only applicants with the right to work in the UK will be considered for this position.

We look forward to hearing from you.