Depot Traffic & Operations Dispatcher

Biffa Waste Services; Redhill; On-site; GBP 25,000 - 35,000; Full time

Job summary

Biffa Waste Services is seeking a Traffic Dispatcher at our Newchapel depot to support daily operations, allocate vehicles, and ensure top levels of service delivery. You will help maintain health and safety standards and assist with environmental and O Licence compliance while supporting engagement and continuous improvement initiatives.

The role involves coordinating transport activity, managing driver coverage, and handling administrative tasks.

Qualifications

• Experience of a position of similar responsibility in services or logistics.
• Experience in people and health and safety management.
• Strong knowledge of the local area.
• Knowledge of transport and logistics legislation of value.
• Experience of first line operational management.
• Exceptional communication skills across levels, including management and customers.
• Ability to plan, organise and prioritise effectively.
• Experience of working to tight deadlines in time critical environments.
• Willingness to adapt and develop skills as needed.
• Computer literate with strong Excel knowledge.

Responsibilities

• Day to day management of operational staff to achieve best in class service.
• Manage route efficiency and disposal outlets to use vehicles effectively.
• Debrief staff daily to identify challenges and provide swift resolutions.
• Manage driver availability and coverage in line with legislation and procedures.
• Perform administrative duties including input of pay and bonuses.
• Monitor vehicle availability and ensure drivers complete checks per policy.
• Support Depot Manager; ensure training, inductions and toolbox talks are delivered.
• Resolve service and invoice queries with Customer Services support.

Skills

People management

Health & Safety

Route planning

Communication skills

Deadline driven

Excel

Tools

Excel

Microsoft Office

Job description

Biffa Waste Services is seeking a Traffic Dispatcher at our Newchapel depot to support daily operations, allocate vehicles, and ensure top levels of service delivery. You will help maintain health and safety standards and assist with environmental and O Licence compliance while supporting engagement and continuous improvement initiatives.

The role involves coordinating transport activity, managing driver coverage, and handling administrative tasks.