Waste Logistics Dispatcher: Route & Fleet Lead

Biffa Waste Services; Newchapel; On-site; GBP 23,000 - 29,000; Full time

Job summary

Biffa Waste Services is seeking a Traffic Dispatcher at the Newchapel depot to support day-to-day operations and ensure best-in-class service delivery. You will allocate vehicles, manage staff, and drive compliance with health and safety standards.

The role requires strong organisation, excellent communication, and a good knowledge of the local area, with a focus on efficient routing and timely issue resolution. Monday to Friday shift pattern is expected.

Qualifications

• Experience of a position of similar responsibility in the Services or Logistics industry.
• Experience of people and health and safety management.
• Strong knowledge of the local area.
• Knowledge of existing and impending environmental and Health & Safety legislation.
• Experience of first line operational management.
• Exceptional communication skills with the ability to communicate in writing, on a one to one basis and via the phone with all levels including management, team members and internal/external customers.
• Ability to plan, organise and prioritise effectively.
• Experience of working to strict deadlines in a time critical environment.

Responsibilities

• Day to day management of operational staff in order to achieve best in class service delivery.
• Managing route efficiency and utilising optimum disposal outlets within the area to ensure effective use of vehicles and facilities.
• Debriefing of operational staff at the end of each working day to identify any challenges and support with swift resolutions.
• Managing driver availability and coverage in line with legislation and company procedures to ensure that there is suitable coverage at all times.
• Performing administrative duties including input of pay and bonus onto the company system and accurate input of disposal information.
• Controlling vehicle availability on a daily basis to ensure that drivers have completed their checks in accordance with company policy.
• Supporting the Depot Manager at all times and ensure that mandatory training, induction and toolbox talks are delivered in line with company policy.
• Resolving service-related queries and invoice/charge queries on behalf of the customer and with the support of Customer Services.

Skills

People management

Health & safety management

Communication

Excel

Planning & organisation

Job description

Biffa Waste Services is seeking a Traffic Dispatcher at the Newchapel depot to support day-to-day operations and ensure best-in-class service delivery. You will allocate vehicles, manage staff, and drive compliance with health and safety standards.

The role requires strong organisation, excellent communication, and a good knowledge of the local area, with a focus on efficient routing and timely issue resolution. Monday to Friday shift pattern is expected.