Fleet Dispatch & Operations Specialist

Biffa Waste Services; Ipswich; On-site; GBP 26,000 - 38,000; Full time

Job summary

Biffa Waste Services in Ipswich is seeking a Traffic Dispatcher to organise daily depot operations, allocate vehicles, and optimise routes to deliver top-class service. You will ensure health and safety standards and O-licence compliance while supporting a dynamic team.

The role suits problem-solvers who can handle urgent requests, manage driver availability, and perform routine admin such as payroll, timesheets and tachograph records.

Qualifications

• Knowledge of the local area.
• Ability to plan, prioritise and meet tight deadlines.
• A solutions‑driven mindset and a knack for problem-solving.
• Customer focused, engaging and supporting a diverse customer base.
• Proficiency with business software and MS Office (especially Excel).
• Experience in administration, call handling, or a time‑critical environment is a plus.

Responsibilities

• Optimising routes and vehicle utilisation to deliver top-class service.
• Managing driver availability and ensuring compliance with regulations.
• Overseeing vehicle checks, safety, and maintenance.
• Handling admin tasks like payroll, timesheets, tachograph records, and reporting.
• Driving cost-efficiency by analysing depot data and improving operations.
• Hands-on with employee engagement and improvement initiatives.

Skills

Local area knowledge

Planning & prioritisation

Problem solving

Customer focus

Time management

Communication skills

Tools

MS Office

Excel

Job description

Biffa Waste Services in Ipswich is seeking a Traffic Dispatcher to organise daily depot operations, allocate vehicles, and optimise routes to deliver top-class service. You will ensure health and safety standards and O-licence compliance while supporting a dynamic team.

The role suits problem-solvers who can handle urgent requests, manage driver availability, and perform routine admin such as payroll, timesheets and tachograph records.