Depot Operations Supervisor – Safety, Service & Team Leadership

Arriva; Greater London; On-site; GBP 36,000 - 48,000; Full time

Job summary

Arriva is seeking a proactive Supervisor to oversee depot operations and customer-focused service delivery. You will promote safety, manage attendance and vehicle allocation, and coordinate with engineering to ensure vehicle availability.

The role requires strong leadership, communication, and IT skills, with a focus on continuous improvement and equality, diversity, and inclusion within the workforce.

Qualifications

• Supervisory experience in staff or resource management.
• Knowledge of Health & Safety legislation and standards.
• Valid First Aid certificate or willingness to obtain.
• Strong communication, coaching, and interpersonal skills.
• Customer-focused mindset.
• Proficient IT skills.
• Ability to influence and lead teams.
• Organised and decisive under pressure.
• Knowledge of the PCV/HGV industry.
• Experience working with Trade Unions.
• Flexible, self-motivated, and resilient.

Responsibilities

• Promote a proactive safety culture across the depot and on the road.
• Identify and resolve unsafe behaviours or conditions.
• Support compliance with Arriva’s HS&E Management System and safety initiatives.
• Provide professional, friendly responses to customer inquiries.
• Investigate complaints and ensure preventative actions are implemented.
• Oversee day-to-day bus service operations ensuring all duties are covered.
• Manage and record attendance; allocate vehicles and duties.
• Maintain uniform and appearance standards.
• Build constructive relationships with Trade Union representatives.
• Monitor KPIs and local objectives to maintain service quality.
• Collaborate with Engineering to ensure vehicle availability.
• Record lost mileage and service disruptions.
• Use data and tools to support operational decision-making.
• Propagate Continuous Improvement and best practices across the business.
• Uphold Arriva’s brand, values, and community engagement.

Skills

Supervisory experience

Health & Safety legislation

First Aid certificate

Communication skills

Interpersonal skills

Proficient IT skills

Lead and influence teams

Organised and decisive

PCV/HGV industry knowledge

Experience with Trade Unions

Flexibility and resilience

Tools

MS Office

Job description

Arriva is seeking a proactive Supervisor to oversee depot operations and customer-focused service delivery. You will promote safety, manage attendance and vehicle allocation, and coordinate with engineering to ensure vehicle availability.

The role requires strong leadership, communication, and IT skills, with a focus on continuous improvement and equality, diversity, and inclusion within the workforce.