Operations Supervisor

Arriva; Greater London; On-site; GBP 36,000 - 48,000; Full time

Job summary

Arriva is seeking a proactive Supervisor to oversee depot operations and customer-focused service delivery. You will promote safety, manage attendance and vehicle allocation, and coordinate with engineering to ensure vehicle availability.

The role requires strong leadership, communication, and IT skills, with a focus on continuous improvement and equality, diversity, and inclusion within the workforce.

Qualifications

• Supervisory experience in staff or resource management.
• Knowledge of Health & Safety legislation and standards.
• Valid First Aid certificate or willingness to obtain.
• Strong communication, coaching, and interpersonal skills.
• Customer-focused mindset.
• Proficient IT skills.
• Ability to influence and lead teams.
• Organised and decisive under pressure.
• Knowledge of the PCV/HGV industry.
• Experience working with Trade Unions.
• Flexible, self-motivated, and resilient.

Responsibilities

• Promote a proactive safety culture across the depot and on the road.
• Identify and resolve unsafe behaviours or conditions.
• Support compliance with Arriva’s HS&E Management System and safety initiatives.
• Provide professional, friendly responses to customer inquiries.
• Investigate complaints and ensure preventative actions are implemented.
• Oversee day-to-day bus service operations ensuring all duties are covered.
• Manage and record attendance; allocate vehicles and duties.
• Maintain uniform and appearance standards.
• Build constructive relationships with Trade Union representatives.
• Monitor KPIs and local objectives to maintain service quality.
• Collaborate with Engineering to ensure vehicle availability.
• Record lost mileage and service disruptions.
• Use data and tools to support operational decision-making.
• Propagate Continuous Improvement and best practices across the business.
• Uphold Arriva’s brand, values, and community engagement.

Skills

Supervisory experience

Health & Safety legislation

First Aid certificate

Communication skills

Interpersonal skills

Proficient IT skills

Lead and influence teams

Organised and decisive

PCV/HGV industry knowledge

Experience with Trade Unions

Flexibility and resilience

Tools

MS Office

Job description

Core Responsibilities:1.Health & Safety· Promote a proactive safety culture across the depot and on the road.· Identify and resolve unsafe behaviours or conditions.· Support compliance with Arriva’s HS&E Management System and safety initiatives.2. Customer Experience· Provide professional, friendly responses to customer inquiries.· Investigate complaints and ensure preventative actions are implemented.3. People Management· Ensure timely driver attendance and briefing; allocate vehicles and duties effectively.· Maintain uniform and appearance standards.· Support employee development and foster a culture of Equality, Diversity & Inclusion.· Accurately manage absence records and enforce HR policies.· Build constructive relationships with Trade Union representatives.4. Operational Excellence· Oversee day-to-day bus service operations ensuring all duties are covered.· Manage and record lost mileage and service disruptions.· Collaborate with Engineering to ensure vehicle availability.· Monitor KPIs and local objectives to maintain service quality.5. Financial Oversight & Decision-Making· Ensure accurate timekeeping and wage input.· Optimise duty planning and manage overtime for cost efficiency.· Use data and tools to support operational decision-making.6. Continuous Improvement & Innovation· Maintain up-to-date KPI data.· Share best practices and contribute to operational improvements across the business.7. Corporate Social Responsibility· Uphold Arriva’s brand, values, and community engagement in all interactions.Essential Requirements:· Supervisory experience in a staff or resource management role· Understanding of Health & Safety legislation and standards· Valid First Aid certificate (or willingness to obtain)· Strong communication, coaching, and interpersonal skills· Customer-focused mindset· Proficient IT skills· Ability to influence and lead teams· Organised and decisive under pressure· Knowledge of the PCV/HGV industry· Experience working in partnership with Trade Unions· Flexible, self-motivated, and resilient