Operations Supervisor

Arriva London North Limited; Greater London; On-site; GBP 42,000 - 62,000; Full time

Job summary

Arriva London North Limited seeks an experienced supervisor to lead depot and road safety initiatives, ensuring compliance with HS&E standards and efficient operations. You will manage driver attendance, allocate duties, and maintain appearance standards while supporting inclusion and employee development.

The role requires strong communication, leadership, and IT skills, with a focus on data-driven decision making and cost-conscious planning in a busy transport environment.

Qualifications

• Supervisory role experience and people management skills.
• Solid understanding of Health & Safety legislation and standards.
• First Aid certification or willingness to obtain.
• Strong communication, coaching and interpersonal abilities.
• Customer-focused mindset with service delivery in mind.
• Proficient IT skills including MS Office.
• Ability to lead and influence teams.
• Organised and decisive under pressure.
• Knowledge of the PCV/HGV industry.
• Experience working with Trade Unions.

Responsibilities

• Promote a proactive safety culture across the depot and on the road.
• Identify and resolve unsafe behaviours or conditions.
• Support compliance with Arriva's HS&E Management System and safety initiatives.
• Provide professional, friendly responses to customer inquiries.
• Investigate complaints and ensure preventative actions are implemented.
• Ensure timely driver attendance and briefing; allocate vehicles and duties effectively.
• Maintain uniform and appearance standards.
• Support employee development and foster a culture of Equality, Diversity & Inclusion.
• Accurately manage absence records and enforce HR policies.
• Build constructive relationships with Trade Union representatives.
• Oversee day-to-day bus service operations ensuring all duties are covered.
• Manage and record lost mileage and service disruptions.
• Collaborate with Engineering to ensure vehicle availability.
• Monitor KPIs and local objectives to maintain service quality.
• Ensure accurate timekeeping and wage input.
• Optimise duty planning and manage overtime for cost efficiency.
• Use data and tools to support operational decision-making.
• Maintain up-to-date KPI data.
• Share best practices and contribute to operational improvements across the business.
• Uphold Arriva's brand, values, and community engagement in all interactions.

Skills

Supervisory experience

Health & Safety knowledge

First Aid certificate

Strong communication

Customer-focused

IT skills

Leadership ability

Organised under pressure

PCV/HGV knowledge

Union collaboration experience

Flexible & resilient

Tools

MS Office

Job description

Health & Safety

• Promote a proactive safety culture across the depot and on the road.
• Identify and resolve unsafe behaviours or conditions.
• Support compliance with Arriva's HS&E Management System and safety initiatives.

Customer Experience

• Provide professional, friendly responses to customer inquiries.
• Investigate complaints and ensure preventative actions are implemented.

People Management

• Ensure timely driver attendance and briefing; allocate vehicles and duties effectively.
• Maintain uniform and appearance standards.
• Support employee development and foster a culture of Equality, Diversity & Inclusion.
• Accurately manage absence records and enforce HR policies.
• Build constructive relationships with Trade Union representatives.

Operational Excellence

• Oversee day-to-day bus service operations ensuring all duties are covered.
• Manage and record lost mileage and service disruptions.
• Collaborate with Engineering to ensure vehicle availability.
• Monitor KPIs and local objectives to maintain service quality.

Financial Oversight & Decision-Making

• Ensure accurate timekeeping and wage input.
• Optimise duty planning and manage overtime for cost efficiency.
• Use data and tools to support operational decision-making.

Continuous Improvement & Innovation

• Maintain up-to-date KPI data.
• Share best practices and contribute to operational improvements across the business.

Corporate Social Responsibility

• Uphold Arriva's brand, values, and community engagement in all interactions.

Essential Requirements

• Supervisory experience in a staff or resource management role
• Understanding of Health & Safety legislation and standards
• Valid First Aid certificate (or willingness to obtain)
• Strong communication, coaching, and interpersonal skills
• Customer-focused mindset
• Proficient IT skills
• Ability to influence and lead teams
• Organised and decisive under pressure
• Knowledge of the PCV/HGV industry
• Experience working in partnership with Trade Unions
• Flexible, self-motivated, and resilient

Arriva is a leading provider of passenger transport across Europe, employing around 34,400 people and delivering around 1.6 billion passenger journeys. With buses, trains, coaches, trams, waterbuses, bike-sharing systems, on-demand transport solutions and a rolling stock leasing company, Arriva proudly connects people and communities safely, reliably and sustainably across 11 countries, delivering these services in a better way, every day. The activities of Arriva are divided into four business units: UK Bus, UK Trains, The Netherlands and Mainland Europe. Arriva has passenger transport operations in the Czech Republic, Croatia, Hungary, Italy, the Netherlands, Poland, Slovakia, Slovenia, Spain and the United Kingdom, and also operates a rolling stock leasing company in Romania.