Depot Operations Supervisor | Safety, People & Performance

Arriva London North Limited; Greater London; On-site; GBP 42,000 - 62,000; Full time

Job summary

Arriva London North Limited seeks an experienced supervisor to lead depot and road safety initiatives, ensuring compliance with HS&E standards and efficient operations. You will manage driver attendance, allocate duties, and maintain appearance standards while supporting inclusion and employee development.

The role requires strong communication, leadership, and IT skills, with a focus on data-driven decision making and cost-conscious planning in a busy transport environment.

Qualifications

• Supervisory role experience and people management skills.
• Solid understanding of Health & Safety legislation and standards.
• First Aid certification or willingness to obtain.
• Strong communication, coaching and interpersonal abilities.
• Customer-focused mindset with service delivery in mind.
• Proficient IT skills including MS Office.
• Ability to lead and influence teams.
• Organised and decisive under pressure.
• Knowledge of the PCV/HGV industry.
• Experience working with Trade Unions.

Responsibilities

• Promote a proactive safety culture across the depot and on the road.
• Identify and resolve unsafe behaviours or conditions.
• Support compliance with Arriva's HS&E Management System and safety initiatives.
• Provide professional, friendly responses to customer inquiries.
• Investigate complaints and ensure preventative actions are implemented.
• Ensure timely driver attendance and briefing; allocate vehicles and duties effectively.
• Maintain uniform and appearance standards.
• Support employee development and foster a culture of Equality, Diversity & Inclusion.
• Accurately manage absence records and enforce HR policies.
• Build constructive relationships with Trade Union representatives.
• Oversee day-to-day bus service operations ensuring all duties are covered.
• Manage and record lost mileage and service disruptions.
• Collaborate with Engineering to ensure vehicle availability.
• Monitor KPIs and local objectives to maintain service quality.
• Ensure accurate timekeeping and wage input.
• Optimise duty planning and manage overtime for cost efficiency.
• Use data and tools to support operational decision-making.
• Maintain up-to-date KPI data.
• Share best practices and contribute to operational improvements across the business.
• Uphold Arriva's brand, values, and community engagement in all interactions.

Skills

Supervisory experience

Health & Safety knowledge

First Aid certificate

Strong communication

Customer-focused

IT skills

Leadership ability

Organised under pressure

PCV/HGV knowledge

Union collaboration experience

Flexible & resilient

Tools

MS Office

Job description

Arriva London North Limited seeks an experienced supervisor to lead depot and road safety initiatives, ensuring compliance with HS&E standards and efficient operations. You will manage driver attendance, allocate duties, and maintain appearance standards while supporting inclusion and employee development.

The role requires strong communication, leadership, and IT skills, with a focus on data-driven decision making and cost-conscious planning in a busy transport environment.