Store Manager — Customer Experience & Team Growth

Go-Outdoors; York and North Yorkshire; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Discretionary bonus schemes

Staff discount (GO Outdoors)

TELUS Health benefits platform

Health cash plans

Internal development courses

Job summary

Go Outdoors is seeking an experienced retail leader to manage a store area in the York region. You will motivate a high performing team, deliver excellent customer service and ensure store standards are maintained to drive sales growth.

You will support the Store Manager in daily operations, staff development and budget adherence, while building a positive employee culture and customer experience within a busy retail environment.

Qualifications

• 2+ years of management experience in retail or similar environment.
• Ability to prioritise and delegate workload to achieve team goals.
• Proven track record of promoting/growing brand presence locally.
• Strong customer service focus and delivering excellence.

Responsibilities

• Support Store Manager to lead and motivate a high performing team.
• Deliver exceptional customer service and exceed customer expectations.
• Develop store teams through internal development programmes for talent growth.
• Maintain safe and compliant store environment for colleagues and customers.
• Deliver store financial results in line with targets and budgets.
• Assist in hiring, onboarding and training new staff.
• Provide coaching and feedback to improve performance.

Skills

Coaching

Team leadership

Customer service

Retail KPIs

Planning & budgeting

Tools

POS systems

Job description

Go Outdoors is seeking an experienced retail leader to manage a store area in the York region. You will motivate a high performing team, deliver excellent customer service and ensure store standards are maintained to drive sales growth.

You will support the Store Manager in daily operations, staff development and budget adherence, while building a positive employee culture and customer experience within a busy retail environment.