Outdoor Retail Team Lead

GO Outdoors LTD; Poole; On-site; GBP 21,000 - 27,000; Full time

Job summary

GO Outdoors is looking for a capable Supervisor to help run the shop floor, support colleagues across each shift, and uphold the high service standards our customers expect. You will play an active role in maintaining presentation, brand standards and store performance.

In this busy retail environment you will assist with daily operational tasks, including opening and closing procedures, till operations, cashing up and accurate till reconciliation, while promoting our welcoming, responsible,

Qualifications

• Previous supervisory or team-leader experience in fast-paced retail or customer-facing environments.
• Strong communication skills with the ability to guide and support colleagues on the shop floor.
• Excellent attention to detail with the ability to uphold high standards in service, presentation, and store operations.
• Strong interest in retail, solid product and trend awareness, and the ability to promote company values and behaviours.

Responsibilities

• Deliver excellent customer service by supporting customers, resolving queries, and ensuring team presentation meets brand standards.
• Support sales by monitoring service levels, guiding customers to products, and assisting with product placement.
• Maintain visual and operational standards by keeping the shop floor clean, organized, and aligned with brand expectations.
• Assist daily operations including opening/closing, cashing up, and accurate till procedures.

Skills

Supervisory experience

Communication skills

Attention to detail

Retail product awareness

Job description

GO Outdoors is looking for a capable Supervisor to help run the shop floor, support colleagues across each shift, and uphold the high service standards our customers expect. You will play an active role in maintaining presentation, brand standards and store performance.

In this busy retail environment you will assist with daily operational tasks, including opening and closing procedures, till operations, cashing up and accurate till reconciliation, while promoting our welcoming, responsible,