Dental Patient Services Coordinator

Birmingham Community Healthcare NHS Foundation Trust; Birmingham; On-site; GBP 26,000 - 27,000; Full time

Job summary

Birmingham Dental Hospital, part of Birmingham Community Healthcare NHS Foundation Trust, seeks a Patient Services Administrator to provide administrative support to patients. You will book appointments, issue letters, answer queries, and help coordinate outpatient activity.

You will work within the Specialty Management Groups to maintain waiting time targets and enhance patient experience, rotating with team members as needed to cover across services.

Qualifications

• GCSE/CSE level C or equivalent in Mathematics and English or equivalent administrative experience.
• RSA 2 or equivalent experience in typing or word processing.
• Level 3 NVQ in Business Administration or equivalent administrative experience.

Responsibilities

• Provide administrative support to patients, including booking appointments, issuing letters and answering queries.
• Co-ordinate outpatient clinics and support clinical colleagues.
• Work within Specialty Management Groups to meet waiting time targets and enhance patient experience.

Skills

Communication skills

Organisational skills

Keyboard skills

IT proficiency

Education

GCSE/CSE Mathematics & English

RSA 2 typing/word processing

Level 3 NVQ in Business Administration

Tools

Outlook

Microsoft Office

Excel

RiO/PAS

Job description

Birmingham Dental Hospital, part of Birmingham Community Healthcare NHS Foundation Trust, seeks a Patient Services Administrator to provide administrative support to patients. You will book appointments, issue letters, answer queries, and help coordinate outpatient activity.

You will work within the Specialty Management Groups to maintain waiting time targets and enhance patient experience, rotating with team members as needed to cover across services.