Senior Patient Care Administrator

Birmingham and Solihull Mental Health NHS Foundation Trust; Birmingham; On-site; GBP 23,000 - 30,000; Full time

Job summary

Birmingham and Solihull Mental Health NHS Foundation Trust is seeking a Senior Administrator to support the smooth operation of busy clinical services. You will join an administrative team providing high-quality, patient-focused support to ensure safe, effective, and well-coordinated care.

You will manage patient enquiries, maintain accurate records, assist with appointments and referrals, and ensure timely communication between clinicians, patients, and external partners.

Qualifications

• Experience in NHS or healthcare administration preferred.
• Ability to handle sensitive information with discretion.
• Proven familiarity with patient data systems and records.

Responsibilities

• Handle patient enquiries via phone, email, and in person.
• Maintain accurate patient records in NHS systems.
• Support appointment and clinic management, including bookings and reminders.
• Coordinate with clinical teams and external partners for patient flow.
• Monitor shared inboxes and ensure timely responses.
• Assist with audits, reporting, and data collection.

Skills

Patient enquiries handling

Records management

Appointment scheduling

Communication skills

Data protection awareness

Job description

Birmingham and Solihull Mental Health NHS Foundation Trust is seeking a Senior Administrator to support the smooth operation of busy clinical services. You will join an administrative team providing high-quality, patient-focused support to ensure safe, effective, and well-coordinated care.

You will manage patient enquiries, maintain accurate records, assist with appointments and referrals, and ensure timely communication between clinicians, patients, and external partners.