Dental Patient Care Coordinator & Receptionist - Full-Time

Smart Dental Care; Blackburn; On-site; GBP 21,000 - 27,000; Full time

Job summary

Eden Dental Centre in Blackburn is seeking a friendly Dental Receptionist or Patient Care Coordinator to join our team, combining front-desk duties with involvement in the patient journey to deliver a welcoming, professional experience.

You will coordinate appointments, support patients with treatment enquiries, manage diaries, handle calls and emails, process payments, and maintain accurate patient records while working closely with dentists and the clinical team.

Qualifications

• Previous dental reception or patient coordination experience.
• Excellent communication and customer service skills.
• Confidence managing busy appointment diaries and dental software.
• A professional, approachable manner with strong organisational skills.
• A proactive team player who enjoys supporting patients.

Responsibilities

• Coordinating patient appointments, consultations and treatment journeys.
• Supporting patients with treatment enquiries, follow-ups and ongoing care.
• Managing appointment diaries, recalls and surgery availability.
• Welcoming patients and handling telephone, email and face‑to‑face enquiries.
• Processing payments and maintaining accurate patient records.
• Working closely with dentists and the clinical team to ensure smooth patient care.

Skills

Dental reception

Communication skills

Diary management

Professionalism

Team orientation

Job description

Eden Dental Centre in Blackburn is seeking a friendly Dental Receptionist or Patient Care Coordinator to join our team, combining front-desk duties with involvement in the patient journey to deliver a welcoming, professional experience.

You will coordinate appointments, support patients with treatment enquiries, manage diaries, handle calls and emails, process payments, and maintain accurate patient records while working closely with dentists and the clinical team.