Patient Coordinator/Receptionist Eden Dental Spa

Smart Dental Care; Blackburn; On-site; GBP 18,000 - 24,000; Full time

Job summary

Eden Dental Centre, Blackburn, BB1, is seeking a Dental Receptionist & Patient Care Coordinator to join a friendly team and manage the patient journey from reception to treatment coordination.

You will handle appointment coordination, enquiries and payments, while supporting a high standard of patient care and collaboration with the clinical team.

Qualifications

• Previous dental reception or patient coordination experience.
• Excellent communication and customer service skills.
• Confidence managing busy appointment diaries and dental software.
• A professional, approachable manner with strong organisational skills.
• A proactive team player who enjoys supporting patients.

Responsibilities

• Coordinating patient appointments, consultations and treatment journeys.
• Supporting patients with treatment enquiries, follow-ups and ongoing care.
• Managing appointment diaries, recalls and surgery availability.
• Welcoming patients and handling telephone, email and face-to-face enquiries.
• Processing payments and maintaining accurate patient records.
• Working closely with dentists and the clinical team to ensure smooth patient care.

Skills

Dental reception experience

Customer service

Communication skills

Diary management

Team player

Tools

Dental software

Job description

Eden Dental Centre, Blackburn (BB1)

Full-Time \\ Monday to Friday \\ 40 Hours Per Week Your Next Chapter in Dental Patient Care Starts Here!

Dental Receptionist & Patient Care Coordinator

Eden Dental Centre, Blackburn (BB1)

Full-Time \\ Monday to Friday \\ 40 Hours Per Week

Your Next Chapter in Dental Patient Care Starts Here!

Are you an experienced Dental Receptionist or Patient Care Coordinator looking for a varied role with more involvement in the patient journey?

We're looking for a friendly, organised and confident individual to join our team at Eden Dental Centre, Blackburn, combining patient coordination with essential dental reception responsibilities.

The Role

You’ll play an important part in ensuring patients receive a welcoming, professional and well-organised experience.

Your responsibilities will include:

• Coordinating patient appointments, consultations and treatment journeys.


• Supporting patients with treatment enquiries, follow-ups and ongoing care.


• Managing appointment diaries, recalls and surgery availability.


• Welcoming patients and handling telephone, email and face-to-face enquiries.


• Processing payments and maintaining accurate patient records.


• Working closely with dentists and the clinical team to ensure smooth patient care.

What We're Looking For

• Previous dental reception or patient coordination experience.


• Excellent communication and customer service skills.


• Confidence managing busy appointment diaries and dental software.


• A professional, approachable manner with strong organisational skills.


• A proactive team player who enjoys supporting patients.

Why Join Eden Dental Centre?

As part of Smart, a family-owned, clinically led group with over 100 surgeries across 30 dental practices, you’ll benefit from a supportive team, ongoing training and opportunities to develop your career.

Hours & Salary

Location: Eden Dental Centre, Blackburn, BB1

Hours: Monday to Friday, 40 hours per week

Salary: Discussed at interview, depending on experience

Start Date: Immediate start available, although we’re happy to wait for the right candidate.

Interested? We’d Love to Hear From You!

If you have dental reception experience and enjoy supporting patients throughout their treatment journey,