Patient Coordinator/Receptionist Eden Dental Spa

SMART DENTAL CARE; Blackburn; On-site; GBP 21,000 - 27,000; Full time

Job summary

Eden Dental Centre in Blackburn is seeking a friendly Dental Receptionist or Patient Care Coordinator to join our team, combining front-desk duties with involvement in the patient journey to deliver a welcoming, professional experience.

You will coordinate appointments, support patients with treatment enquiries, manage diaries, handle calls and emails, process payments, and maintain accurate patient records while working closely with dentists and the clinical team.

Qualifications

• Previous dental reception or patient coordination experience.
• Excellent communication and customer service skills.
• Confidence managing busy appointment diaries and dental software.
• A professional, approachable manner with strong organisational skills.
• A proactive team player who enjoys supporting patients.

Responsibilities

• Coordinating patient appointments, consultations and treatment journeys.
• Supporting patients with treatment enquiries, follow-ups and ongoing care.
• Managing appointment diaries, recalls and surgery availability.
• Welcoming patients and handling telephone, email and face‑to‑face enquiries.
• Processing payments and maintaining accurate patient records.
• Working closely with dentists and the clinical team to ensure smooth patient care.

Skills

Dental reception

Communication skills

Diary management

Professionalism

Team orientation

Job description

Dental Receptionist & Patient Care Coordinator

Eden Dental Centre, Blackburn (BB1)

Full-Time \ Monday to Friday \40 Hours Per Week

Your Next Chapter in Dental Patient Care Starts Here!

Are you an experienced Dental Receptionist or Patient Care Coordinator looking for a varied role with more involvement in the patient journey?

We're looking for a friendly, organised and confident individual to join our team at Eden Dental Centre, Blackburn, combining patient coordination with essential dental reception responsibilities.

The Role

You’ll play an important part in ensuring patients receive a welcoming, professional and well‑organised experience.

Your responsibilities will include:

• Coordinating patient appointments, consultations and treatment journeys.

• Supporting patients with treatment enquiries, follow-ups and ongoing care.

• Managing appointment diaries, recalls and surgery availability.

• Welcoming patients and handling telephone, email and face‑to‑face enquiries.

• Processing payments and maintaining accurate patient records.

• Working closely with dentists and the clinical team to ensure smooth patient care.

What We're Looking For

• Previous dental reception or patient coordination experience.

• Excellent communication and customer service skills.

• Confidence managing busy appointment diaries and dental software.

• A professional, approachable manner with strong organisational skills.

• A proactive team player who enjoys supporting patients.

Why Join Eden Dental Centre?

As part of Smart, a family‑owned, clinically led group with over 100 surgeries across 30dental practices, you’ll benefit from a supportive team, ongoing training and opportunities to develop your career.

Hours & Salary

Location: Eden Dental Centre, Blackburn, BB1
Hours: Monday to Friday, 40 hours per week
Salary: Discussed at interview, depending on experience
Start Date: Immediate start available, although we’re happy to wait for the right candidate.