Patient Receptionist- Coordinator Eden

Smart Dental Care; Blackburn; Sur place; GBP 19 000 - 23 000; Plein temps

Résumé du poste

Eden Dental Centre in Blackburn is seeking an experienced Dental Receptionist or Patient Care Coordinator to join our team. The role combines patient coordination with essential dental reception responsibilities, contributing to a welcoming and well-organised patient journey.

You will coordinate appointments, assist with enquiries and work closely with our clinical team to ensure smooth care for patients across NHS & Private services.

Qualifications

• Previous dental reception or patient coordination experience.
• Excellent communication and customer service skills.
• Confidence managing busy appointment diaries and dental software.
• A professional, approachable manner with strong organisational skills.
• A proactive team player who enjoys supporting patients.

Responsabilités

• Coordinate patient appointments, consultations and treatment journeys.
• Support patients with treatment enquiries, follow-ups and ongoing care.
• Manage appointment diaries, recalls and surgery availability.
• Welcome patients and handle telephone, email and face-to-face enquiries.
• Process payments and maintain accurate patient records.
• Work closely with dentists and the clinical team to ensure smooth patient care.

Connaissances

Excellent communication

Customer service

Organisational skills

Team player

Outils

Dental software

Description du poste

Are you an experienced Dental Receptionist or Patient Care Coordinator looking for a varied role with more involvement in the patient journey? We're looking for a friendly, organised and confident individual to join our team at Eden Dental Centre, Blackburn, combining patient coordination with essential dental reception responsibilities.

The Role

You'll play an important part in ensuring patients receive a welcoming, professional and well-organised experience.

• Coordinating patient appointments, consultations and treatment journeys.
• Supporting patients with treatment enquiries, follow-ups and ongoing care.
• Managing appointment diaries, recalls and surgery availability.
• Welcoming patients and handling telephone, email and face-to-face enquiries.
• Processing payments and maintaining accurate patient records.
• Working closely with dentists and the clinical team to ensure smooth patient care.

• Previous dental reception or patient coordination experience.
• Excellent communication and customer service skills.
• Confidence managing busy appointment diaries and dental software.
• A professional, approachable manner with strong organisational skills.
• A proactive team player who enjoys supporting patients.

With over 30 practices across the North West of England and Northern Ireland, at Smart Dental Care we're never too far away. Both NHS & Private., As part of Smart, a family-owned, clinically led group with over 100 surgeries across 30 dental practices, you'll benefit from a supportive team, ongoing training and opportunities to develop your career.