Dental Front Desk Pro: Patient Care & Scheduling

mydentist (UK); Norwich; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

£12.97/hour

25 days + bank holidays

Health & wellbeing support

Discounts & perks

Recognition programs

Training & development

Stable hours

Job summary

mydentist Saint James in Norwich is seeking a receptionist to provide outstanding customer service to patients both face-to-face and on the phone, while efficiently managing front-desk calls and appointments.

You will be based on site at the Norwich practice with a pattern including weekday and Saturday shifts, contributing to a smooth, compliant, and friendly patient experience. Training and a supportive team are provided.

Qualifications

• Customer service focused and friendly.
• Organised with ability to multitask.
• Comfortable using computer systems (training provided).
• Able to work in a fast-paced environment.
• Strong communication and relationship-building skills.

Responsibilities

• Welcome customers warmly in person and over the phone.
• Keep appointments running smoothly for the team.
• Share clear, helpful information tailored to each customer.
• Support daily and weekly tasks to keep the practice organised and compliant.

Skills

Customer service

Communication

Organisation

Multitasking

Computer literacy

Tools

Computer systems

Job description

mydentist Saint James in Norwich is seeking a receptionist to provide outstanding customer service to patients both face-to-face and on the phone, while efficiently managing front-desk calls and appointments.

You will be based on site at the Norwich practice with a pattern including weekday and Saturday shifts, contributing to a smooth, compliant, and friendly patient experience. Training and a supportive team are provided.