Dental Equipment Scheduler & Service Coordinator

Dental Directory; Stirling; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Discretionary company performance-related bonus

Comprehensive discount portal

Enhanced holiday entitlement

Option to purchase extra annual leave

Company pension scheme

Mental health support services

Free on-site parking

Job summary

A leading dental service provider in Stirling is seeking a Scheduling Coordinator to join their Engineering Service Scheduling team. This role involves managing customer expectations, coordinating with internal departments, and scheduling our dental engineers effectively. Success in this position requires excellent communication skills and a proactive, organized approach in a fast-paced environment. The ideal candidate will possess customer service experience and be confident using CRM systems. This position offers a range of benefits, including a performance-related bonus and enhanced holiday entitlement.

Qualifications

• Customer service or call-handling experience is essential.
• Experience in a fast-paced environment is beneficial.
• Attention to detail and strong communication skills are essential.

Responsibilities

• Support engineering service scheduling and equipment installation coordination.
• Handle customer enquiries and schedule maintenance service work.
• Manage multiple inboxes and ensure accurate information across systems.

Skills

Excellent verbal and written communication skills

Strong organisational abilities

Ability to manage multiple priorities

Customer service experience

Confident using CRM systems

Collaborative team player

Access to own transport

Tools

Microsoft Office tools

CRM systems

Job description

A leading dental service provider in Stirling is seeking a Scheduling Coordinator to join their Engineering Service Scheduling team. This role involves managing customer expectations, coordinating with internal departments, and scheduling our dental engineers effectively. Success in this position requires excellent communication skills and a proactive, organized approach in a fast-paced environment. The ideal candidate will possess customer service experience and be confident using CRM systems. This position offers a range of benefits, including a performance-related bonus and enhanced holiday entitlement.