Delivery Update Specialist (Remote)

HRS Talent Solutions; Manchester; Teletrabalho; GBP 40 000 - 43 000; Tempo integral

Resumo da oferta

HRS Talent Solutions is hiring a Customer Service Delivery Updates Assistant to handle delivery status updates via our online records. This is a remote position with flexible hours, full-time or part-time options, paid at £29.25-£31.25 per hour.

You will review existing order records, compare latest status with customer messages, and write calm, clear updates using approved language. No logistics duties; you’ll escalate when needed and record interactions for the next colleague.

Qualificações

• Remote customer service role supported by routine office administration.
• No logistics qualification required.
• Experience in retail, order support or written enquiries may help.
• Employer will train on status terms, online systems and escalation steps.
• Ability to write calm, understandable emails and avoid promising unconfirmed results.

Responsabilidades

• Check status from system and write a clear response.
• Locate relevant order record and compare with customer message.
• Respond using approved language.
• If record is stale or conflicting, ask responsible team for clarification.
• Acknowledge ongoing checks rather than promising dates.
• Record what status you checked and when.
• Pass a claim, refund or change request to appropriate colleague.
• Maintain concise, accurate updates to avoid over-committing.

Conhecimentos

Customer service

Order support

Written enquiries

Remote work

Descrição da oferta de emprego

HRS Talent Solutions is hiring a Customer Service Delivery Updates Assistant to handle delivery status updates via our online records. This is a remote position with flexible hours, full-time or part-time options, paid at £29.25-£31.25 per hour.

You will review existing order records, compare latest status with customer messages, and write calm, clear updates using approved language. No logistics duties; you’ll escalate when needed and record interactions for the next colleague.