Delivery Manager

TN United Kingdom; Inverness; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a leading food and drink wholesaler in the UK as a manager, where you will lead a dynamic team to enhance delivery operations. This role offers the chance to ensure customer satisfaction and operational efficiency while enjoying a fantastic benefits package. With a focus on team development and a hands-on approach, you will play a crucial role in driving improvements and maintaining high standards of service. This position is perfect for those looking to make a significant impact in a supportive and inclusive environment.

Benefits

10% off purchases at Booker

Tesco colleague discount card

Discounts on insurance

Free eye tests

Health checks at Tesco Pharmacy

Retirement savings plan

Life assurance cover

Health and Wellbeing support

Comprehensive holiday package

Exclusive access to discounted RAC breakdown cover

Qualifications

• Proven experience in deliveries and transport management.
• Strong skills in team development and customer satisfaction.

Responsibilities

• Lead the team to ensure efficiency and safety in delivery operations.
• Manage delivery costs and customer charges to meet targets.
• Identify opportunities for efficiency improvements.

Skills

Management CPC qualification

Customer engagement skills

Team motivation

Planning and organizational skills

Communication skills

Job description

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Booker • 19 Longman Drive INVERNESS • Apply by 13-May-2025

About the role

Do you want to work for a company that truly delivers? Planning your route to success?

We are looking for a manager who can lead a team to ensure that the delivery department operates efficiently, safely, within legal constraints, and provides the highest customer service standards. An experienced manager dedicated to customer satisfaction, pride in their work, and a proven track record of motivating and developing their team to improve delivery operations. Experience, knowledge, and skills in warehouse/transport are essential, based at one of our delivery locations.

What is in it for you

At Booker, we offer a great working environment and opportunities for career progression, along with a fantastic benefits package:

• A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
• After 3 months, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for four days after each pay day, thirteen times a year, plus 10% off at Tesco Cafe and 20% off all F&F purchases.
• 10% off pay monthly & SIM-only deals with Tesco Mobile, with additional deals throughout the year.
• Up to 30% off car, pet, and home insurance at Tesco Bank. Terms apply.
• Free eye tests when spending £50 or more, with 30% off glasses, contact lenses, and prescription sunglasses when spending £50 or more.
• 50% off health checks at Tesco Pharmacy.
• Exclusive access to discounted RAC breakdown cover rates.
• An exclusive deals website with savings on everyday purchases, including a cycle-to-work scheme.
• After 3 months, eligibility to join our annual Save As You Earn share scheme to buy Tesco shares at a discount.
• Retirement savings plan (pension) with Booker matching contributions up to 5%.
• Life assurance cover for death in service, up to three times annual pay.
• Health and Wellbeing support, including 24/7 Employee Assistance Programme and Virtual GP services for you and your family.
• A comprehensive holiday package.

Responsibilities

• Leading your team to ensure branch trading efficiency, safety, legal compliance, and high customer service standards.
• Managing delivery costs and customer charges to meet targets.
• Identifying opportunities for efficiency improvements and setting challenging payroll cost targets.
• Understanding the local market to provide excellent service and customer satisfaction.
• Managing your team to meet customer service requirements, engaging with customers, and using feedback for continuous improvement.
• Collaborating with regional teams to identify opportunities and develop or improve operational methods.

Requirements

• Previous experience in deliveries/transport is essential, along with:
• Management CPC qualification.
• Experience managing warehouse operations.
• Strong customer engagement and relationship-building skills.
• Ability to develop ideas and challenge teams to improve delivery services.
• Talent development and team motivation skills.
• Effective communication and stakeholder influence.
• Strong planning and organizational skills.
• A hands-on approach is beneficial.

About us

Booker is the UK's leading food & drink wholesaler, serving independent retailers, caterers, and small businesses from over 190 branches, with distribution centers and logistics sites across the UK.

Diversity, equity, and inclusion are core to our values. We welcome conversations about flexible working to support our diverse workforce.