Service Delivery Manager - Online Education centre

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Service Delivery Manager - Online Education centre, Guildford

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Client:

Explore Learning

Location:

Guildford, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

Job Views:

10

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Why Explore Learning?

Imagine this: You, leading a dedicated team of online tutors, making a significant impact on the lives of families across the UK from the comfort of your home. At Explore Learning, we are offering you a pioneering opportunity to contribute to our mission of becoming the UK's number one online tuition provider. If you are a resilient, self-motivated leader with a passion for education, we want you to be a part of our team.

The Role

What You’ll Be Doing:

As a Service Delivery Manager, you will play a pivotal role in our business growth, education delivery, and customer experience. Here’s what your responsibilities will entail:

Business Growth: You’ll deliver outstanding service to families, ensuring sustainable growth and enhancing Explore's online reputation. You’ll take individual accountability for the growth of your centre, adapt to specific needs, and make decisions supporting profitability, pioneering change and new initiatives.

Education Delivery: As an Education expert, you’ll embody Tutor Role Objectives, tailoring education offerings to meet families’ goals. Your role involves championing fearless learning, implementing interventions for ongoing progress and continuous improvement in the UK, 11+, and GCSE curricula.

Lead & Develop: As a leader, you’ll actively develop your team, providing coaching and support for enhanced performance and engagement. Creating a welcoming online environment, you’ll encourage every team member's potential, proactively addressing challenges for the best outcomes.

Customer Experience: You’ll build authentic relationships with families, ensuring meaningful interactions and tailored experiences. Upholding consistent expectations, you'll collaborate closely with other online managers for a seamless new member journey, prioritising children's wellbeing and development in all interactions.

Who Are We Looking For:

• Passion for Education: Can you demonstrate a genuine passion for business growth and education, with a proven track record in a goal-driven environment?
• Strategic Decision-Maker: Capable of making informed decisions for families and the broader business.
• Organisational Skills: Do you have strong organisational skills, enabling you to manage multiple responsibilities, work at pace, and prioritise effectively?
• Exceptional Communicator: Clear, credible, and inspiring communicator, fostering positive interactions internally and with families.
• Inspiring Leadership : Motivational approach to leading and developing others, creating a positive team environment.
• Customer Focus: Are you someone who understands the importance of a customer-facing role and can give their full attention during working hours, particularly from 3-8pm, handling phone calls and Teams interactions effectively?

What’s in it for You:

• Pioneering Opportunity: Be a part of the fastest-growing arm of our business and help shape the future of online education.
• Supportive Environment: Work closely with your team and collaborate with the wider online team, fostering a collaborative and innovative atmosphere.
• Career Growth: Take on a challenging role where you can develop your skills, contribute meaningfully, and advance in your career.
• Remote Work: Enjoy the benefits of remote work while making a real difference in the lives of our students and families.

If you are a dynamic, motivated leader who thrives in a high-interaction, customer-facing role, then this role could be right for you; Join Explore Learning - Unlocking Potential, together.

Logistics

Due to the popularity of the role, not all applications will be shortlisted to the interview stage.

Starting salary : £25,750 + a pay progression of up to £4500 in your first year if you progress to our Lead role.

Contract : Full-time, permanent contract working fully remotely.

Working Hours (typical week) :

Tuesday11am - 8pmWednesday11am - 8pmThursday11am - 7pmFriday9am - 6pmSaturday9am - 5pm

OR

Sunday 9am - 5pm

Monday 11am - 8pm

Tuesday 11am - 8pm

Thursday 9am - 6pm

Holidays : 28 annual days + 2 well-being and volunteer days. Increased holiday allowance for length of service

Wellbeing : Discounted gym memberships and sportwear, free counselling, cycle to work scheme and a discounted tastecard

Benefits : Referral bonus, staff discounts, enhanced parental leave and pension

All successful applicants will undertake employment reference checks, and a Disclosure & Barring Service check. Please note, this role is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020.