Delivery Customer Advisor – 6-Month FTC

DPD Group; Cherwell District; Remote; GBP 23.000 - 28.000; Vollzeit

Benefits dieser Stelle

Holiday trading

Enhanced maternity and paternity

Free life assurance of 4 x salary on加入

Free onsite car parking

Discounted shopping from retailers

Milestone Days off

Free eye tests

Zusammenfassung

DPD Group in Bicester is seeking a Customer Service Advisor on a 6-month fixed-term contract to support customers with parcel delivery updates and PODs. You will work closely with drivers and operations managers in a fast-paced environment to identify issues and resolve them promptly.

The role requires proven experience in customer service, strong communication skills, and proficiency with Microsoft Office. It offers a structured environment with opportunities to develop within the team.

Qualifikationen

• Proven experience in fast-paced customer service environments.
• Strong communication skills and confident telephone manner.
• Polite, professional and willing to go the extra mile.
• Excellent admin skills and familiarity with Microsoft Office.

Aufgaben

• Answer queries regarding delivery status and provide Proof of Delivery (POD).
• Carry out investigations for missing parcels and resolve delivery disputes.
• Collaborate with Drivers, Shift Managers and Operations Managers to resolve issues.

Kenntnisse

Customer service

Telephone manner

Administration skills

Microsoft Office

Jobbeschreibung

DPD Group in Bicester is seeking a Customer Service Advisor on a 6-month fixed-term contract to support customers with parcel delivery updates and PODs. You will work closely with drivers and operations managers in a fast-paced environment to identify issues and resolve them promptly.

The role requires proven experience in customer service, strong communication skills, and proficiency with Microsoft Office. It offers a structured environment with opportunities to develop within the team.