Delivery Customer Care Specialist - 6 Month FTC

DPD Group; Gloucester; Remote; GBP 15,000 - 26,000; Full time

Benefits offered by this job

Holiday trading

Enhanced maternity/paternity package

Free life assurance 4 x salary

Free onsite car parking

Discounted shopping (100s of retailers

Milestone Days off

Eye tests and glasses support

Job summary

DPD Group is seeking a Customer Service Advisor on a 6-month fixed-term contract. You will support both internal and external customers regarding collection or delivery of parcels, liaising with Drivers and Operations Managers to identify issues and resolve disputes. Strong communication and admin skills are essential for success.

The role is based on a Monday to Friday schedule (08:00–18:30) with occasional Saturdays (1 in 4). Salary up to £25,528.04 per annum plus benefits and DOE.

Qualifications

• Proven experience in a fast-paced customer service environment.
• Strong communication skills with a confident telephone manner.
• Polite and professional at all times with a willingness to go the extra mile to exceed customer expectations.
• Excellent administration skills with the ability to use Microsoft Office programmes.
• Demonstrate high levels of self-motivation and initiative to effectively problem solve.
• Demonstrate the core DPD values of Passion, Respect, Honesty, Flexibility, Caring and Accountability.

Responsibilities

• Answer queries related to delivery status and provide Proof of Delivery (POD).
• Carry out investigations for missing parcels and resolve delivery disputes.
• Work with Drivers, Shift Managers and Operations Managers to identify issues and resolve them.

Skills

Excellent customer service

Strong communication

Telephone manner

Polite and professional

Microsoft Office

Tools

Microsoft Office

Job description

DPD Group is seeking a Customer Service Advisor on a 6-month fixed-term contract. You will support both internal and external customers regarding collection or delivery of parcels, liaising with Drivers and Operations Managers to identify issues and resolve disputes. Strong communication and admin skills are essential for success.

The role is based on a Monday to Friday schedule (08:00–18:30) with occasional Saturdays (1 in 4). Salary up to £25,528.04 per annum plus benefits and DOE.