Customer Service Advisor - 6 Month Fixed Term Contract

Dpd Group Uk; Poole; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Holiday trading

Enhanced maternity and paternity

Life assurance 4x salary on joining

Free onsite car parking

Discounted shopping

Milestone Days off

Eye tests and glasses support

Job summary

DPD Group UK is seeking a Customer Services Advisor to support internal and external customers regarding parcel collection or delivery. You will work with drivers and managers to identify issues, solve problems, and own resolutions while maintaining high service standards.

The role emphasizes answering delivery status inquiries, supplying PODs, and investigating missing parcels to resolve disputes, with a focus on customer satisfaction and team collaboration.

Qualifications

• Proven experience in a fast-paced customer service environment.
• Strong communication skills with a confident telephone manner.
• Polite, professional and willing to go the extra mile to meet expectations.

Responsibilities

• Answer queries about delivery status and provide Proof of Delivery (POD).
• Carry out investigations for missing parcels and resolve delivery disputes.

Skills

Customer service experience

Strong communication

Problem solving

Phone etiquette

Self-motivation

Tools

Microsoft Office

Job description

Job Description

Register your interest to become an experienced and reliable Customer Services Advisor, to strengthen our dedicated and friendly customer services team who put our customers at the heart of everything they do.

In this role you will be helping both internal and external customers in relation to the collection or delivery of their parcel.

You will work closely with our Drivers, Shift Managers and Operations Managers to identify issues, proactively problem solve and take accountability and ownership for resolving these issues.

You’ll also be focussed on;

• Answer any queries with relation to a delivery status, and supplying Proof of Delivery (POD)
• Carrying out thorough investigations for missing parcels and resolving delivery disputes

Qualifications

What we’re looking for;

• You will have proven and demonstrable experience of working in a fast paced customer service environment
• You will have strong communication skills with a confident telephone manner and the ability to build a quick rapport with the customer
• You will be polite and professional at all times and have a willingness to go the ‘extra mile’ to exceed customer expectations.
• Excellent administration skills with the ability to use Microsoft Office programmes
• Demonstrate high levels of self-motivation and initiative to effectively problem solve.
• Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability.

Additional Information

About our benefits:

We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…

• Holiday trading
• Enhanced maternity and paternity package
• Free life assurance of 4 x salary on joining the pension scheme
• Free onsite car parking for all employees
• Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
• Milestone Days off to celebrate with your family and friends
• For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses

Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.

If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you!