Defence Information Management Lead – Multisite

Mitie Group plc.; West End; On-site; GBP 55,000 - 70,000; Full time

Job summary

Mitie Group plc. is seeking an enthusiastic Department Manager to lead a diverse Information Management and Office Services team supporting Defence customers across Hampshire.

Based primarily at HMS Collingwood, Fareham, the role involves regular travel to HMS Sultan and HMS Excellent, Portsmouth. You will drive service improvements, develop your leadership experience across multiple sites and service lines, and ensure high standards of customer service while maintaining a professional,

Qualifications

• Previous management or supervisory experience.
• Strong organisational and people leadership skills.
• Experience working in customer-facing, business support, administrative, or information management environments.
• Good working knowledge of Microsoft Office applications.
• Full UK Driving Licence.
• Ability to travel routinely between sites.

Responsibilities

• Leading, motivating, and developing a multi-disciplined team across several service streams.
• Acting as the Subject Matter Expert for Information Management and Office Services.
• Ensuring contractual service levels, quality standards, and customer expectations are consistently achieved.
• Building and maintaining strong relationships with military and civilian stakeholders.
• Identifying opportunities to improve service delivery, efficiency, and customer experience.
• Promoting innovation and continuous improvement across all areas of responsibility.
• Monitoring performance, quality, compliance, and operational risk.

Skills

People leadership

Stakeholder management

Communication

Organisational skills

Problem-solving

Adaptability

Team development

Tools

Microsoft Office

Job description

Mitie Group plc. is seeking an enthusiastic Department Manager to lead a diverse Information Management and Office Services team supporting Defence customers across Hampshire.

Based primarily at HMS Collingwood, Fareham, the role involves regular travel to HMS Sultan and HMS Excellent, Portsmouth. You will drive service improvements, develop your leadership experience across multiple sites and service lines, and ensure high standards of customer service while maintaining a professional,