Department Manager

Mitie Group plc.; West End; On-site; GBP 55,000 - 70,000; Full time

Job summary

Mitie Group plc. is seeking an enthusiastic Department Manager to lead a diverse Information Management and Office Services team supporting Defence customers across Hampshire.

Based primarily at HMS Collingwood, Fareham, the role involves regular travel to HMS Sultan and HMS Excellent, Portsmouth. You will drive service improvements, develop your leadership experience across multiple sites and service lines, and ensure high standards of customer service while maintaining a professional,

Qualifications

• Previous management or supervisory experience.
• Strong organisational and people leadership skills.
• Experience working in customer-facing, business support, administrative, or information management environments.
• Good working knowledge of Microsoft Office applications.
• Full UK Driving Licence.
• Ability to travel routinely between sites.

Responsibilities

• Leading, motivating, and developing a multi-disciplined team across several service streams.
• Acting as the Subject Matter Expert for Information Management and Office Services.
• Ensuring contractual service levels, quality standards, and customer expectations are consistently achieved.
• Building and maintaining strong relationships with military and civilian stakeholders.
• Identifying opportunities to improve service delivery, efficiency, and customer experience.
• Promoting innovation and continuous improvement across all areas of responsibility.
• Monitoring performance, quality, compliance, and operational risk.

Skills

People leadership

Stakeholder management

Communication

Organisational skills

Problem-solving

Adaptability

Team development

Tools

Microsoft Office

Job description

Mitie is seeking an enthusiastic and motivated Department Manager to lead a diverse and highly visible Information Management and Office Services team supporting Defence customers across Hampshire. This is an exciting opportunity for an ambitious individual who enjoys leading people, driving service improvements, building strong customer relationships, and developing their leadership experience within one of the UK's leading Facilities Management organisations.

The role is primarily based at HMS Collingwood, Fareham, where much of the team and management activity is centred. However, regular travel will be required to support service delivery, team engagement, and customer relationships at HMS Sultan, Gosport and HMS Excellent, Portsmouth. This provides valuable exposure to a variety of operational environments and stakeholders across the Defence estate.

You will lead several service areas including Information Hub operations, Reprographics, Corporate Communications and Event Support, Personal Assistant and Executive Support Services, and Chaplaincy Administration. No two days are the same, and you'll have the opportunity to influence service delivery across multiple sites while working alongside experienced operational leaders.

This role offers an excellent opportunity for an ambitious manager seeking to broaden their leadership experience across multiple sites and service lines, providing a strong foundation for future progression into senior operational management roles.

About the Role

As Department Manager, you will play a key role in delivering high-quality customer-focused services whilst leading and developing a team of dedicated professionals.

Key responsibilities include:

• Leading, motivating, and developing a multi-disciplined team across several service streams.
• Acting as the Subject Matter Expert for Information Management and Office Services.
• Ensuring contractual service levels, quality standards, and customer expectations are consistently achieved.
• Building and maintaining strong relationships with military and civilian stakeholders.
• Identifying opportunities to improve service delivery, efficiency, and customer experience.
• Promoting innovation and continuous improvement across all areas of responsibility.
• Monitoring performance, quality, compliance, and operational risk.
• Supporting business change initiatives and contributing to wider contract objectives.
• Ensuring compliance with Health & Safety, Security, and Data Protection requirements.
• Maintaining a positive, professional, and customer-focused culture throughout the team.

We're looking for someone who is ready to take the next step in their management career.

You may already be an experienced manager seeking broader responsibility, or a talented Team Leader or Supervisor ready to move into a more senior leadership role.

The successful candidate will demonstrate:

• A genuine passion for leading, coaching, and developing people.
• Strong communication and stakeholder management skills.
• Confidence working with senior customers and decision makers.
• Excellent organisational and problem-solving abilities.
• A proactive and solutions-focused mindset.
• The ability to manage competing priorities in a fast-paced environment.
• Adaptability, resilience, and professionalism.
• A commitment to delivering exceptional customer service.

Essential Requirements

• Previous management or supervisory experience.
• Strong organisational and people leadership skills.
• Experience working in customer-facing, business support, administrative, or information management environments.
• Good working knowledge of Microsoft Office applications.
• Full UK Driving Licence.
• Ability to travel routinely between sites.

Desirable

• Experience working within Defence or Ministry of Defence environments.
• Knowledge of MODNET systems.
• Awareness of Defence information management and security processes.
• IOSH Managing Safely or equivalent Health & Safety qualification.
• NVQ Level 5 Leadership & Management or equivalent qualification.