Business Support & Services Manager

Mitie Group plc.; West End; On-site; GBP 55,000 - 70,000; Full time

Job summary

Mitie Group plc. is seeking a Department Manager to lead our Information Management and Office Services teams supporting Defence customers across Hampshire, primarily at HMS Collingwood, with travel to HMS Sultan and HMS Excellent.

You will oversee multiple service lines, drive performance, quality and customer experience. You will require strong leadership, coaching and stakeholder management skills, pass SC clearance, hold a full UK driving licence and be willing to travel regularly between

Qualifications

• Proven leadership experience in information management or business support roles.
• Strong coaching and people management skills.
• Experience delivering customer-focused services to high-profile clients.

Responsibilities

• Lead, motivate and develop a multi-disciplined team across Information Hub operations and support services.
• Act as SME for Information Management and Office Services, ensuring service levels and quality.
• Build relationships with military and civilian stakeholders across multiple sites.
• Identify and deliver improvements to service efficiency and customer experience.
• Monitor performance, safety, security and data protection requirements.

Skills

Leadership

Stakeholder management

Coaching

Communication

Multi-site management

Education

NVQ Level 5 Leadership & Management

Tools

Microsoft Office

Job description

At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Department Manager to lead our Information Management and Office Services teams supporting Defence customers across Hampshire. Based primarily at HMS Collingwood, you will oversee several customer-focused service areas and travel regularly to HMS Sultan and HMS Excellent. This is an opportunity to broaden your leadership experience across multiple sites and service lines while improving performance, quality and customer experience.

Role Responsibilities

• Lead, motivate and develop a multi-disciplined team across Information Hub operations, Reprographics, Corporate Communications and Event Support, Personal Assistant and Executive Support Services, and Chaplaincy Administration.
• Act as the Subject Matter Expert for Information Management and Office Services, ensuring contractual service levels, quality standards and customer expectations are achieved.
• Build strong relationships with military and civilian stakeholders across HMS Collingwood, HMS Sultan and HMS Excellent.
• Identify and deliver improvements to service efficiency, customer experience and ways of working, supporting wider business change and contract objectives.
• Monitor performance, quality, compliance and operational risk, ensuring Health & Safety, security and data protection requirements are met. Previous management or supervisory experience within a customer-facing, business support, administrative or information management environment.
• Full UK Driving Licence and the ability to travel routinely between sites.
• Ability to pass SC Clearance, A people-focused leader with strong coaching, communication and stakeholder management skills.
• Excellent organisation and problem-solving skills, with the ability to manage competing priorities in a fast-paced environment.
• A proactive, adaptable and solutions-focused approach, with confidence working with senior customers and decision makers.
• Good working knowledge of Microsoft Office applications and a commitment to high-quality customer service.
• Defence or MOD experience, MODNET knowledge, IOSH Managing Safely, or an NVQ Level 5 in Leadership & Management would be advantageous but is not essential.

What's in it for you?

• Broad leadership exposure across multiple Defence sites and service lines.
• The opportunity to influence service delivery and build experience for future progression into senior operational management roles.
• A varied role working alongside experienced operational leaders and a wide range of stakeholders.