Business Support & Services Manager

Mitie Cleaning & Hygiene Services; Fareham; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Choices lifestyle benefits platform

Salary Finance access

MiDeals discounts and cycle-to-work

Job summary

Mitie is seeking a Department Manager to lead Information Management and Office Services teams supporting Defence customers across Hampshire, primarily at HMS Collingwood with regular travel to HMS Sultan and HMS Excellent. You will oversee multiple service areas and drive performance, quality and customer experience.

We value people-focused leaders with coaching skills and strong communication, who can manage priorities in a dynamic, safety-conscious environment.

Qualifications

• Leadership experience managing multi-disciplinary teams.
• Experience in information management, office services or admin support for complex contracts.
• Ability to travel between sites and pass SC clearance is required.

Responsibilities

• Lead and develop a multi-disciplined team across Information Hub operations, Reprographics, Corporate Communications, Event Support, PA and Executive Support, and Chaplaincy Administration.
• Act as SME for Information Management and Office Services, ensuring service levels and quality.
• Build relationships with military and civilian stakeholders across sites.
• Identify and deliver improvements to service efficiency and customer experience.
• Monitor performance, quality, compliance and health & safety, data protection requirements.

Skills

People leadership

Coaching

Stakeholder management

Communication

Organisation

Problem-solving

Customer service

Microsoft Office

Education

NVQ Level 5 in Leadership & Management

Tools

Microsoft Office

Job description

Better places, thriving communities.

Location: HMS Collingwood, Fareham

Hours: 37.5 hours per week, Monday to Friday

At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Department Manager to lead our Information Management and Office Services teams supporting Defence customers across Hampshire. Based primarily at HMS Collingwood, you will oversee several customer-focused service areas and travel regularly to HMS Sultan and HMS Excellent. This is an opportunity to broaden your leadership experience across multiple sites and service lines while improving performance, quality and customer experience.

Role Responsibilities

• Lead, motivate and develop a multi-disciplined team across Information Hub operations, Reprographics, Corporate Communications and Event Support, Personal Assistant and Executive Support Services, and Chaplaincy Administration.
• Act as the Subject Matter Expert for Information Management and Office Services, ensuring contractual service levels, quality standards and customer expectations are achieved.
• Build strong relationships with military and civilian stakeholders across HMS Collingwood, HMS Sultan and HMS Excellent.
• Identify and deliver improvements to service efficiency, customer experience and ways of working, supporting wider business change and contract objectives.
• Monitor performance, quality, compliance and operational risk, ensuring Health & Safety, security and data protection requirements are met.

Required Qualifications

• Previous management or supervisory experience within a customer-facing, business support, administrative or information management environment.
• Full UK Driving Licence and the ability to travel routinely between sites.
• Ability to pass SC Clearance

What We're Looking For

• A people-focused leader with strong coaching, communication and stakeholder management skills.
• Excellent organisation and problem-solving skills, with the ability to manage competing priorities in a fast-paced environment.
• A proactive, adaptable and solutions-focused approach, with confidence working with senior customers and decision makers.
• Good working knowledge of Microsoft Office applications and a commitment to high-quality customer service.
• Defence or MOD experience, MODNET knowledge, IOSH Managing Safely, or an NVQ Level 5 in Leadership & Management would be advantageous but is not essential.

What's in it for you?

• Broad leadership exposure across multiple Defence sites and service lines.
• The opportunity to influence service delivery and build experience for future progression into senior operational management roles.
• A varied role working alongside experienced operational leaders and a wide range of stakeholders.

There's a place for you at Mitie, join us today!

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Chloe Smailes at [e-mail].

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

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