Debt Customer Service Advisor

Confidential; Leeds; On-site; GBP 29,000 - 31,000; Full time

Benefits offered by this job

Annual bonus

Free parking

Central Leeds location

Excellent benefits

Full training provided

Job summary

Michael Page are recruiting a permanent Debt Customer Service Advisor to join a busy energy sector team in Leeds. You will manage arrears conversations with business customers, take payments, and set up payment plans, ensuring targets and SLAs are met.

The role is telephone heavy with some email and admin duties, involves supporting offshore colleagues, and offers an excellent training program, progression opportunities, and a central Leeds location with free parking.

Qualifications

• Experience in customer service or contact centre.
• Excellent communication and confident telephone manner.
• Ability to work in a busy, volume environment.
• Strong organisational skills and ability to prioritise workload.
• Team player who can also work independently.
• Resilient and solution-focused with a passion for customer experience.

Responsibilities

• Handle consultative conversations with business customers about arrears.
• Take payments and set up payment plans, meeting recovery targets and SLAs.
• Telephone heavy role with some emails and administrative duties.
• Support offshore team with customer service queries to resolve issues quickly.

Skills

Customer service

Communication skills

Telephone manners

Prioritisation

Teamwork

Problem solving

Resilience

Job description

Client Details

Michael Page have registered a new exciting Permanent Debt Customer Service Advisor Position to work for a reputable organisation within the Energy Sector!

This would be an exceptional opportunity for someone experienced with customer services looking for that next in their career and to join a vibrant team which offer excellent progression and development routes!

Description

As a Debt Customer Service Advisor you will be having consultative conversations with businesses to enable to help and support with any arrears they have in place.

You will be taking payments and setting up suitable payment plans providing excellent support and guidance and ensure recovery targets and service level agreements are met.

The role will be corresponding with customers mainly over the telephone there will be emails too alongside administrative duties and as the role progresses will be involved with other responsibilities within the team.

The position will also be supporting the off shore team with any customer service queries making sure they are resolved as soon as possible for the client.

Profile

• Previous customer service/contact centre experience
• Excellent communication skills and a confident telephone manner
• Able to work in a busy volume environment
• The ability to prioritise your workload and excellent organisation
• Thrive working in a team and also independently
• Resilience and an excellent problem solverDriven and passionate about customer experience and delivering the best service

Job Offer

• Salary of 29000 rising to 31000 after three months with the business
• annual bonus
• growing team exciting time to join the team
• full training provided
• excellent progression and development
• central location in Leeds
• free parking
• fantastic benefits
• 9am-5pm Monday to Friday
• superb offices
• excellent team and culture
• immediate interview