Debt Recovery Support Advisor (Energy) – Growth & Training

Michael Page Legal; Leeds; On-site; GBP 29,000 - 31,000; Full time

Benefits offered by this job

Annual bonus

Training provided

Career progression

Central Leeds location

Free parking

Office culture

Job summary

Michael Page Legal is seeking a Debt Customer Service Advisor in Leeds to join a vibrant team. The role focuses on consultative conversations with businesses to resolve arrears, taking payments, and setting up payment plans while delivering excellent guidance and meeting targets.

You will handle calls and emails, with admin duties and support for the offshore team. The ideal candidate has prior customer service experience, strong communication skills, and thrives in a busy environment.

Qualifications

• Experience in customer service or contact centre roles.
• Excellent communication and confident telephone manner.
• Ability to handle high volume and prioritise workload.
• Strong organisation and ability to work in a team or independently.
• Resilient with problem-solving mindset.
• Customer-focused with drive for excellent service.
• Interest in progression within a vibrant team.

Responsibilities

• Conduct consultative conversations with businesses to resolve arrears.
• Take payments and set up suitable payment plans.
• Provide excellent guidance and ensure targets and SLAs are met.
• Communicate with customers mainly by phone with emails and admin duties.
• Support offshore team with customer service queries and resolutions.

Skills

Customer service experience

Communication skills

Workload prioritisation

Organisation

Team player

Resilience

Customer experience

Job description

Michael Page Legal is seeking a Debt Customer Service Advisor in Leeds to join a vibrant team. The role focuses on consultative conversations with businesses to resolve arrears, taking payments, and setting up payment plans while delivering excellent guidance and meeting targets.

You will handle calls and emails, with admin duties and support for the offshore team. The ideal candidate has prior customer service experience, strong communication skills, and thrives in a busy environment.