Debt Customer Service Advisor

Michael Page Legal; Leeds; On-site; GBP 29,000 - 31,000; Full time

Benefits offered by this job

Annual bonus

Training provided

Career progression

Central Leeds location

Free parking

Office culture

Job summary

Michael Page Legal is seeking a Debt Customer Service Advisor in Leeds to join a vibrant team. The role focuses on consultative conversations with businesses to resolve arrears, taking payments, and setting up payment plans while delivering excellent guidance and meeting targets.

You will handle calls and emails, with admin duties and support for the offshore team. The ideal candidate has prior customer service experience, strong communication skills, and thrives in a busy environment.

Qualifications

• Experience in customer service or contact centre roles.
• Excellent communication and confident telephone manner.
• Ability to handle high volume and prioritise workload.
• Strong organisation and ability to work in a team or independently.
• Resilient with problem-solving mindset.
• Customer-focused with drive for excellent service.
• Interest in progression within a vibrant team.

Responsibilities

• Conduct consultative conversations with businesses to resolve arrears.
• Take payments and set up suitable payment plans.
• Provide excellent guidance and ensure targets and SLAs are met.
• Communicate with customers mainly by phone with emails and admin duties.
• Support offshore team with customer service queries and resolutions.

Skills

Customer service experience

Communication skills

Workload prioritisation

Organisation

Team player

Resilience

Customer experience

Job description

Michael Page have registered a new exciting Permanent Debt Customer Service Advisor Position to work for a reputable organisation within the Energy Sector!

This would be an exceptional opportunity for someone experienced with customer services looking for that next in their career and to join a vibrant team which offer excellent progression and development routes!

Description

As a Debt Customer Service Advisor you will be having consultative conversations with businesses to enable to help and support with any arrears they have in place.

You will be taking payments and setting up suitable payment plans providing excellent support and guidance and ensure recovery targets and service level agreements are met.

The role will be corresponding with customers mainly over the telephone there will be emails too alongside administrative duties and as the role progresses will be involved with other responsibilities within the team.

The position will also be supporting the off shore team with any customer service queries making sure they are resolved as soon as possible for the client.

Profile

• Previous customer service/contact centre experience
• Excellent communication skills and a confident telephone manner
• Able to work in a busy volume environment
• The ability to prioritise your workload and excellent organisation
• Thrive working in a team and also independently
• Resilience and an excellent problem solver
• Driven and passionate about customer experience and delivering the best service

Job Offer

• Salary of £29000 rising to £31000 after three months with the business
• annual bonus
• growing team exciting time to join the team
• full training provided
• excellent progression and development
• central location in Leeds
• free parking
• fantastic benefits
• 9am-5pm Monday to Friday
• superb offices
• excellent team and culture
• immediate interview