Energy Customer Care Advisor

Michael Page; Leeds; Hybrid; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Hybrid working

Free parking

Brilliant benefits package

Job summary

Michael Page is seeking an Energy Customer Care Advisor in Leeds to support customers with complex energy queries within the metering department. You will act as a subject matter expert for smart meter performance and work closely with offshore customer service.

The role includes coordinating with engineers for works and installations and providing on-the-spot problem solving. The position emphasizes analytical reporting and data handling, with a fast-paced, collaborative team environment and

Qualifications

• Experience in energy sector with metering knowledge.
• Excellent communication skills and ability to build relationships.
• Analytical mindset with data handling and reporting abilities.
• Ability to thrive in a fast-paced environment.
• Strong teamwork and detail-oriented approach.

Responsibilities

• Provide support for customers with complex queries or issues.
• Collaborate with engineers to book works and installations.
• Offer on-the-day support to resolve complex matters.
• Produce analytical reports and compile information.

Skills

Energy experience

Metering knowledge

Communication skills

Analytical & data reporting

Team player

Fast-paced environment

Job description

Michael Page have just registered a new exciting Permanent Energy Customer Care Advisor Position to work for a reputable and progressive business in Leeds!

Description

As an Energy Customer Care Advisor you will work within the metering department providing support to customers which are having complex queries or issues.

You will be providing smart meter performance subject matter expertise working closely with other members of the business and the offshore customer service department.

Will work with engineers booking works and installations and provide on the day support solving any complex matters.

The role will be extremely analytical producing reports and compiling information.

If you are passionate about delivering the best level of customer service and are experienced within energy we would love to hear from you!

Profile

• Previous energy experience and desirable knowledge of metering and complex queries
• Excellent communication skills and able to build good working relationships
• Analytical and confident with data and reporting
• Able to work in a fast paced environment
• A keen eye for detail and methodical approach
• An excellent team player

Job Offer

• Salary of £32300+
• reputable business within the Energy Sector+
• growing team and exciting plans+
• exceptional progression and development+
• brilliant benefits package+
• easily accessible location in Leeds+
• free parking+
• hybrid working+
• no shift patterns or weekends+
• great team and culture+
• superb offices and facilities+
• immediate interviews being held