Debt Collections Specialist: Negotiate & Collect

Castle Water; Ayr; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Company pension

Life insurance

Sick pay

Job summary

Castle Water is hiring a Debt Collections Agent for its Credit Control Team in Ayr. This full-time, office-based role focuses on reducing aged debt and improving debtor days.

You will contact customers to collect payments, handle invoice queries, negotiate payment plans, and maintain CRM records. We seek someone with debt recovery or credit control experience, strong communication skills, and a proactive attitude.

Qualifications

• Previous experience in debt recovery or credit control.
• Strong communication and professional phone manner.
• Attention to detail and accurate admin records.

Responsibilities

• Contact customers to collect outstanding payments.
• Handle objections with confidence and professionalism.
• Send payment reminders via email and post.

Skills

Debt collection

Credit control

Communication

Negotiation

CRM systems

Accounting software

Excel

Tools

CRM software

Microsoft Excel

Microsoft Word

Outlook

Job description

Castle Water is hiring a Debt Collections Agent for its Credit Control Team in Ayr. This full-time, office-based role focuses on reducing aged debt and improving debtor days.

You will contact customers to collect payments, handle invoice queries, negotiate payment plans, and maintain CRM records. We seek someone with debt recovery or credit control experience, strong communication skills, and a proactive attitude.