Debt Collections Agent

Castle Water; Ayr; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Company pension

Life insurance

Sick pay

Job summary

Castle Water is hiring a Debt Collections Agent for its Credit Control Team in Ayr. This full-time, office-based role focuses on reducing aged debt and improving debtor days.

You will contact customers to collect payments, handle invoice queries, negotiate payment plans, and maintain CRM records. We seek someone with debt recovery or credit control experience, strong communication skills, and a proactive attitude.

Qualifications

• Previous experience in debt recovery or credit control.
• Strong communication and professional phone manner.
• Attention to detail and accurate admin records.

Responsibilities

• Contact customers to collect outstanding payments.
• Handle objections with confidence and professionalism.
• Send payment reminders via email and post.

Skills

Debt collection

Credit control

Communication

Negotiation

CRM systems

Accounting software

Excel

Tools

CRM software

Microsoft Excel

Microsoft Word

Outlook

Job description

We’re hiring a Debt Collections Agent to join our fast-paced Credit Control Team in Ayr. This is a full-time, office-based role focused on reducing aged debt and improving debtor days.

You’ll be speaking with customers to understand reasons for non-payment and working with them to clear balances. You’ll also handle basic invoice queries, negotiate payment plans, and ensure accurate record keeping.

We’re looking for someone with strong communication skills, a proactive attitude, and previous experience in debt recovery or credit control.

*Job-specific skills testing will be required at interview stage.

Salary : £24,349 base salary, plus OTE

• £24,349 per year + OTE
• Company pension, life insurance and sick pay
• Monday to Friday schedule, so your weekends are all yours

What you'll be doing

• Contact customers to collect outstanding payments
• Handle objections with confidence and professionalism
• Send payment reminders via email and post
• Resolve basic invoice queries and disputes
• Negotiate and agree payment plans
• Maintain accurate records in our CRM system.
• Meet and exceed individual and team collection targets/KPI's

What you'll bring to the role

• Previous experience in credit control/debt recovery.
• Confident on the phone and able to manage challenging conversations
• Excellent written and verbal communication skills
• Strong attention to detail and admin accuracy
• Comfortable using a range of computer systems
• Problem-solving and negotiation ability
• Experience with Accounting Software
• Familiarity with Microsoft Excel, Word, and Outlook

Castle Water is redefining the utilities sector as one of the fastest-growing and most successful companies in the UK. Guided by our core values of fairness, transparency, tenacity and being supportive, we deliver outstanding service to a diverse range of customers, including some of the UK’s largest companies and public sector organisations.

We believe in putting people first. Whether it’s creating positive interactions with our customers or fostering a supportive workplace culture, our commitment to fairness and transparency ensures we build lasting relationships with our customers.

With over 20,000 5-star Trustpilot reviews, our reputation is built on trust and excellence. We tackle every challenge with tenacity and a dedication to doing what’s fair and right.

Our head office in Blairgowrie, Perthshire, is located within easy reach of Perth and Dundee. As a company embedded in the local community, we actively participate in events that reflect our supportive values. We also have offices in Brentford, London, and Ayr, offering plenty of opportunities to join our growing team.

If you’re looking for company that’s dynamic, forward-thinking and values-driven, Castle Water is the place for you.