Debt Collection Advisor — Hybrid (2 WFH, Mon–Fri)

Castle Water; United Kingdom; Hybrid; GBP 24,000 - 25,000; Full time

Benefits offered by this job

Company pension

Life insurance

Sick pay

Cycle-to-work scheme

On-site parking

Job summary

Castle Water is seeking a Debt Collection Advisor to join a close-knit, high-energy team. You will review accounts, resolve queries, and arrange payments in a fast-paced environment. The role blends desk work with customer contact and collaboration across departments to improve processes.

Ideal candidates bring strong communication, problem-solving, and numeracy skills. The position offers a hybrid schedule (2 days home) with a competitive salary and benefits including pension, life insurance,

Responsibilities

• Connect with customers: quickly understand their needs and work with them to set up fair and manageable payment plans
• Team up for success: collaborate with colleagues to hit team goals, share knowledge, and develop new skills
• Own your workload: stay on top of tasks, meet deadlines, and escalate issues when needed to keep things running smoothly
• Work across teams: get hands-on experience with different departments such as Legal, Insolvencies, and Disconnections
• Tackle tricky cases: work with your team to solve complex issues and find the best resolution for customers
• Keep accounts accurate: review customer details to make sure we have the right info and spot anything that could delay payments
• Help improve the process: get involved in making our systems smarter and more efficient through automation and innovation

Job description

Castle Water is seeking a Debt Collection Advisor to join a close-knit, high-energy team. You will review accounts, resolve queries, and arrange payments in a fast-paced environment. The role blends desk work with customer contact and collaboration across departments to improve processes.

Ideal candidates bring strong communication, problem-solving, and numeracy skills. The position offers a hybrid schedule (2 days home) with a competitive salary and benefits including pension, life insurance,