Credit Controller

Go Interiors Ltd; Dunstable; On-site; GBP 26,000 - 32,000; Full time

Job summary

Go Interiors Ltd. is seeking an experienced Credit Controller to support timely collection of outstanding debts and improve cash flow. You will manage customer accounts, resolve payment queries and ensure records are up-to-date across Kerridge k8 and CRM systems.

The role requires proactive communication, strong negotiation skills and the ability to work with branches and sales teams to resolve disputes. You will cover credit controls for the Group and support holiday periods as needed.

Qualifications

• Previous credit control or accounts receivable experience.
• Confident communicator with strong negotiation and customer service skills.
• Organised, proactive and able to manage competing priorities.
• Good attention to detail and ability to resolve problems efficiently.
• Competent in Microsoft Excel, Outlook and accounting systems.
• Experience of Kerridge k8 and the construction or distribution sector would be advantageous.

Responsibilities

• Chase overdue balances by telephone and email, maintain accurate records of customer interactions and credit control activity on k8, and ensure monthly statements and credit chase streams are processed promptly.
• Manage a portfolio of accounts, including key customers, encouraging timely payments in line with agreed credit terms.
• Monitor overdue accounts, apply and release credit stops in accordance with company procedures, and review customer credit limits.
• Work closely with customers, branches and sales teams to resolve invoice disputes and outstanding queries promptly.
• Identify potentially problematic debts, issue formal payment notices and escalation accounts for legal recovery where necessary.
• Process new credit applications, set up accounts on k8 and CRM, and maintain accurate customer records.
• Process customer card payments, authorised settlement discounts, credit adjustments and write-offs.
• Process authorised customer settlement discounts, credit notes and bad debt write-offs.
• Maintain accurate collection notes, monitor outstanding invoices and review dormant customer accounts.
• Provide holiday cover and support consistent credit control procedures across the Group.

Skills

Credit control

Negotiation

Communication

Organised

Attention to detail

Excel

Kerridge k8

AR software

Tools

Kerridge k8

Job description

Role Purpose

• To support the timely collection of outstanding customer debts, minimise overdue balances and support the cash flow of the business. The role involves proactively managing customer accounts, resolving payment queries and maintaining accurate records, whilst building positive customer relationships and ensuring compliance with company credit control procedures.

Key Responsibilities

• Debt Collection: Proactively chase overdue balances by telephone and email, maintain accurate records of customer interactions and credit control activity on k8, and ensure monthly statements and credit chase streams are processed promptly.
• Customer Accounts: Manage a portfolio of accounts, including key customers, encouraging timely payments in line with agree credit terms.
• Credit Management: Monitor overdue accounts, apply and release credit stops in accordance with company procedures, and review customer credit limits.
• Query Resolution: Work closely with customers, branches and sales teams to resolve invoice disputes and outstanding queries promptly.
• Debt Recovery: Identify potentially problematic debts, issue formal payment notices and escalation accounts for legal recovery where necessary.
• Account Administration: Process new credit applications, set up accounts on k8 and CRM, and maintain accurate customer records.
• Payment Processing: Process customer card payments, authorised settlement discounts, credit adjustments and write-offs.
• Account Adjustments: Process authorised customer settlement discounts, credit notes and bad debt write-offs.
• Reporting and Housekeeping: Maintain accurate collection notes, monitor outstanding invoices and review dormant customer accounts.
• Group Support: Provide holiday cover and support consistent credit control procedures across the Group.

Skills and Experience

• Previous credit control or accounts receivable experience.
• Confident communicator with strong negotiation and customer service skills.
• Organised, proactive and able to manage competing priorities.
• Good attention to detail and ability to resolve problems efficiently.
• Competent in Microsoft Excel, Outlook and accounting systems.
• Experience of Kerridge k8 and the construction or distribution sector would be advantageous.

Personal Attributes

• A proactive, organised and commercially aware individual with a firm but professional approach to debt collection. Able to work independently, build positive customer relationships and contribute effectively to the wider finance team.