Accounts & Payments Administrator

Castle Water; Ayr; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Company pension

Life insurance

Sick pay

Job summary

Castle Water is seeking an Accounts Administrator to join our Ayr-based accounts team. The role focuses on managing customer payments, account administration and collections activities in a busy environment.

You will support payment processing, refunds and customer queries, working with Autorek, Workday and our CRM system. A proactive, detail-focused mindset and strong Excel skills are essential.

Qualifications

• Previous experience in an accounts, finance or administrative role is desirable
• Strong proficiency in Microsoft Office applications, particularly Excel and Office 365
• Excellent numerical, analytical and problem-solving skills with a keen eye for detail
• Experience using accounting or finance systems would be advantageous
• Strong organisational and time management skills, with the ability to prioritise workloads and meet deadlines

Responsibilities

• Processing Customer Payments: handle customer payments using Autorek and Workday
• Managing Customer Refunds: process refunds via CRM system
• Generating Customer Statements: produce and send customer statements via CRM
• Processing Phone Payments: take card payments securely over the phone
• Ownership of Customer Queries: manage queries from initial contact to resolution
• Supporting Collections Operations: liaise with external Debt Collection Agencies and assist with insolvent accounts

Skills

Excel

Numerical skills

Problem solving

Attention to detail

Communication skills

Tools

Autorek

Workday

CRM system

Job description

Castle Water is seeking an Accounts Administrator to join our Ayr-based accounts team. The role focuses on managing customer payments, account administration and collections activities in a busy environment.

You will support payment processing, refunds and customer queries, working with Autorek, Workday and our CRM system. A proactive, detail-focused mindset and strong Excel skills are essential.