Accounts Administrator (Ayr)

Castle Water; Ayr; Hybride; GBP 23 000 - 28 000; Plein temps

Avantages offerts par ce poste

Company pension

Life insurance

Sick pay

Résumé du poste

Castle Water is seeking an Accounts Administrator to join our Ayr-based accounts team. The role focuses on managing customer payments, account administration and collections activities in a busy environment.

You will support payment processing, refunds and customer queries, working with Autorek, Workday and our CRM system. A proactive, detail-focused mindset and strong Excel skills are essential.

Qualifications

• Previous experience in an accounts, finance or administrative role is desirable
• Strong proficiency in Microsoft Office applications, particularly Excel and Office 365
• Excellent numerical, analytical and problem-solving skills with a keen eye for detail
• Experience using accounting or finance systems would be advantageous
• Strong organisational and time management skills, with the ability to prioritise workloads and meet deadlines

Responsabilités

• Processing Customer Payments: handle customer payments using Autorek and Workday
• Managing Customer Refunds: process refunds via CRM system
• Generating Customer Statements: produce and send customer statements via CRM
• Processing Phone Payments: take card payments securely over the phone
• Ownership of Customer Queries: manage queries from initial contact to resolution
• Supporting Collections Operations: liaise with external Debt Collection Agencies and assist with insolvent accounts

Connaissances

Excel

Numerical skills

Problem solving

Attention to detail

Communication skills

Outils

Autorek

Workday

CRM system

Description du poste

We are looking for an Accounts Administrator to join our Accounts team in Ayr.

This is an excellent opportunity for someone with strong administrative or accounts experience to develop their career within a busy accounts environment. You’ll play a key role in supporting customer account activity, payment processing, account administration and collections operations.

This is a full-time, office-based role focused on managing customer payments, handling account queries, and processing refunds

The ideal candidate will bring enthusiasm and a proactive approach to the role. We’re looking for someone who is confident, enjoys problem-solving, and can work both independently and as part of a team.

*Job-specific skills testing will be required at interview stage.

• Salary – £25,000 per annum
• Company pension, life insurance and sick pay
• Monday to Friday schedule, so your weekends are all yours

What you'll be doing

• Processing Customer Payments: Efficiently handle customer payments using Autorek and Workday, ensuring accuracy and timeliness
• Managing Customer Refunds: Process customer refunds using our CRM system, ensuring accuracy and timely completion
• Generating Customer Statements: Produce and send customer statements via our CRM
• Processing Phone Payments: Take card payments securely over the phone
• Ownership of Customer Queries: Take full responsibility for customer account queries, from initial contact to resolution, ensuring every issue is addressed proactively
• Supporting Collections Operations: Play a key role in supporting the Collections Team by providing administrative support, liaising with external Debt Collection Agencies, and assisting with the management of insolvent accounts

What you'll bring to the role

• Previous experience in an accounts, finance or administrative role is desirable; however, a positive attitude and willingness to learn are equally important
• Strong proficiency in Microsoft Office applications, particularly Excel and Office 365
• Excellent numerical, analytical and problem-solving skills, with a keen eye for detail
• Experience using accounting or finance systems would be advantageous
• Strong organisational and time management skills, with the ability to prioritise workloads and meet deadlines in a fast-paced environment
• Excellent written and verbal communication skills, with the confidence to engage professionally with customers, colleagues and external partners
• A proactive and self-motivated approach, with the ability to work independently and take ownership of tasks through to completion

Castle Water is redefining the utilities sector as one of the fastest-growing and most successful companies in the UK. Guided by our core values of fairness, transparency, tenacity and being supportive, we deliver outstanding service to a diverse range of customers, including some of the UK’s largest companies and public sector organisations.

We believe in putting people first. Whether it’s creating positive interactions with our customers or fostering a supportive workplace culture, our commitment to fairness and transparency ensures we build lasting relationships with our customers.

With over 20,000 5-star Trustpilot reviews, our reputation is built on trust and excellence. We tackle every challenge with tenacity and a dedication to doing what’s fair and right.

Our head office in Blairgowrie, Perthshire, is located within easy reach of Perth and Dundee. As a company embedded in the local community, we actively participate in events that reflect our supportive values. We also have offices in Brentford, London, and Ayr, offering plenty of opportunities to join our growing team.

If you’re looking for company that’s dynamic, forward-thinking and values-driven, Castle Water is the place for you.

It’s been an incredibly rewarding experience