Debt Adviser / Trainee

Citizens Advice BANES; Leeds; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Flexible working

Hybrid working available

Training and development

Impactful work

Job summary

Leeds Citizens Advice & Law Centre is seeking a Debt Adviser to provide debt advice and casework in person and over the phone for clients, helping them manage priority and non-priority debts and access budgeting and benefits guidance.

You will maintain an active caseload, liaising with third parties and empowering clients to achieve a debt solution in a supportive, inclusive environment with hybrid working options.

Qualifications

• Strong communication skills, resilience, commitment to social justice, and desire to support communities through high-quality debt advice and casework.
• Experience in client-facing roles is beneficial.
• Ability to work with vulnerable clients and manage sensitive information.

Responsibilities

• Provide debt advice and casework in person and over the phone.
• Advise on priority and non-priority debts, budgeting, and benefits claims.
• Liaise with third parties to resolve client issues and negotiate on their behalf.
• Manage a caseload and contribute to a supportive, inclusive service.

Skills

Strong communication skills

Resilience

Commitment to social justice

Client support experience

Job description

Location Leeds

Workplace Hybrid working

Working pattern Flexible

Hours per week Full-time or Part time: 21-35 hours per week

Interviews will take place on 13 October 2026.

About the role

As a Debt Adviser, you will provide debt advice and casework in person and over the phone for a wide range of clients, using strong communication and interpersonal skills to support individuals in vulnerable circumstances. You will manage and maintain an active caseload providing a comprehensive advice, advocacy and casework service to Leeds Citizens Advice & Law Centre clients on all matters relating to debt and money advice. This will include advising clients on dealing with their priority and non- priority debts, debt solutions, budgeting, and maximising income, including through benefits claims. The adviser will liaise and negotiate with a range of third parties to manage the client’s issues, and support and empower them to improve their situation and achieve a debt solution. This role would suit a generalist adviser wishing to develop specialist skills in debt and money advice.

What We Offer:

Flexible working patterns with the option of hybrid working for most roles

Supportive, inclusive work environment

Ongoing training and development to help you grow

A real chance to make an impact in the lives of people across Leeds

Who We’re Looking For:

We’re seeking people with strong communication skills, resilience, a commitment to social justice, and the desire to support our communities through high-quality advice and casework.

Whether you’re exploring a client’s problem with them, supporting someone through an energy issue, guiding a client through the benefits system, or supervising advisers and volunteers, your work will be vital – and valued.

Based in Leeds with Hybrid working available but some office work in our City Centre Hub is essential | Various Hours available |

Be part of a trusted organisation that helps thousands of people to navigate life’s challenges with dignity and confidence.

We’re Disability Confident

Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.