Debt Adviser Full Time

Nova Wakefield District Limited; Wakefield; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

Citizens Advice WakefieldDistrict is seeking a motivated Debt Adviser to deliver FCA-regulated debt advice and casework across phone, in person, webchat and email. You will support clients with priority and non-priority debt, budgeting and income maximisation, while engaging with third parties to find solutions.

The role requires accreditation in Money Advice to casework level (or near completion) and a commitment to ongoing professional development, with a minimum of 1 year of debt advice

Qualifications

• Accreditation in Money Advice to casework level or higher.
• Commitment to continuous professional development.
• Minimum 1 year recent experience in debt advice delivery.

Responsibilities

• Deliver high quality, FCA regulated debt advice and casework over multiple channels (phone, in person, webchat, email).
• Liaise and negotiate with third parties to manage varied debt-related issues.
• Advise clients on debt solutions, budgeting and maximising income to empower clients.

Skills

Communication skills

Interpersonal skills

Education

Money Advice accreditation level

Job description

Citizens Advice WakefieldDistrict is looking for a motivated and committed individual to join their Debt Advice Team. The service is busy and client focused with a track record in providing high-quality advice and excel against their contractual performance.

As a Debt Adviser you will deliver high quality, FCA regulated advice and casework over the phone, in person, via webchat and email for a wide range of clients, using strong communication and interpersonal skills to support individuals invulnerable situations. This will include advising clients on dealing with their priority and non-priority debt, debt solutions, budgeting and maximising income. You will also liaise and negotiate with a range of third parties to manage varied issues and empower clients to find a way forward.

If you are accredited in Money Advice to casework level (or nearing completion of accreditation to this level) or above; have a commitment to continuous professional development with a minimum of 1 years recent experience in debt advice delivery they would like to hear from you.

Registered charity no: 1143640 | Company no: 07183132

Registered office: Nova Wakefield District Limited, 11 Upper York Street, Wakefield WF1 3LQ