Debt Adviser: FCA-Regulated Client Support & Solutions

Citizens Advice Ltd; Wakefield; On-site; GBP 33,000 - 35,000; Full time

Job summary

Citizens Advice Wakefield District is recruiting two Debt Advisers to join the Debt Advice Team. You will deliver high quality, FCA regulated debt advice and casework over phone, in person, via webchat and email, for a wide range of clients, using strong communication and interpersonal skills to support individuals in vulnerable situations.

If you are accredited in Money Advice to casework level (or nearing completion) or above, and have at least 1 year of debt advice experience, we would like

Qualifications

• Accredited Money Advice to casework level or nearing completion.
• Experience delivering debt advice in a regulated setting preferred.
• Strong communication and empathy with clients in vulnerable situations.

Responsibilities

• Provide FCA regulated debt advice and casework by phone, in person, webchat and email.
• Advise on priority vs non-priority debt, budgeting and income maximisation.
• Liaise with third parties to resolve issues and support clients toward solutions.

Skills

Communication skills

Interpersonal skills

FCA regulated advice

Education

Money Advice accreditation (casework)

Job description

Citizens Advice Wakefield District is recruiting two Debt Advisers to join the Debt Advice Team. You will deliver high quality, FCA regulated debt advice and casework over phone, in person, via webchat and email, for a wide range of clients, using strong communication and interpersonal skills to support individuals in vulnerable situations.

If you are accredited in Money Advice to casework level (or nearing completion) or above, and have at least 1 year of debt advice experience, we would like