DDaT Technician

WFS Patron; Birkenshaw; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Generous holiday entitlement

Family friendly policies

37-hour week

Local government pension scheme

Free onsite parking

Gym access via Sports & Social Club

Employee Assistance Program

Car salary sacrifice scheme

Job summary

West Yorkshire Fire & Rescue Service is seeking a 2nd line ICT support professional to install, maintain and support ICT equipment and services across the organisation. You will diagnose issues, assist users, and keep asset records up to date.

The role requires strong fault diagnosis, communication skills, and ITIL/IT-related qualifications. NVQ3 in computer subjects or equivalent experience is expected; driving licence is required.

Qualifications

• Significant fault diagnosis, repair, installation and configuration of networked PCs and software.
• Experience with service desk, incident and asset management processes.
• NVQ Level 3 or equivalent experience; ITIL Foundation preferred.

Responsibilities

• Install, configure, maintain and support ICT equipment, systems and services.
• Diagnose and resolve technical issues, assist users with enquiries.
• Maintain accurate asset records and support reliable ICT services.

Skills

Fault diagnosis

PC repair

Installation & config

Customer support

Education

NVQ Level 3 in a computer-related subject

ITIL Foundation certification

Job description

Are you skilled in delivering 2nd line support? Enjoy working as part of a team?

You can help West Yorkshire Fire & Rescue Service by supporting our teams to ensure fire appliances can respond to calls, help us maintain staffing and ensuring we can continue delivering vital emergency services when they are needed most.

We offer an excellent package including generous holiday entitlement, family friendly policies, 37 hour week flexible working arrangements, local government pension scheme, free onsite parking, Sports and Social Club with free use of gym, an Employee Assistance Program and car salary sacrifice scheme.

Job Purpose: To deliver high-quality ICT support services across West Yorkshire Fire & Rescue Service by installing, maintaining and supporting ICT equipment, systems and services, ensuring reliable technology provision and an excellent customer experience.

Key Responsibilities: You will install, configure, maintain and support ICT equipment, systems and services, diagnose and resolve technical issues, assist users with technology-related enquiries, maintain accurate asset records, and help ensure the delivery of reliable, customer-focused ICT services across West Yorkshire Fire & Rescue Service

Essential requirements: You will have significant experience in fault diagnosis, repair, installation and configuration of networked PCs and software, alongside experience of service desk, incident and asset management processes. You will be educated to NVQ Level 3 in a computer-related subject (or equivalent experience), hold or be willing to achieve ITIL Foundation certification, and possess strong communication, organisational and time management skills, with the ability to work independently, manage competing priorities and support users at all levels.

Job share applicants are welcome to apply.

The post is subject to a Standard Disclosure and Barring Service Check and the possession of a current valid driving licence.

Joining a first-rate organisation, you will have the job satisfaction of knowing each day that you are contributing to the success of one of just six metropolitan fire and rescue services in the UK, supporting around 950 firefighters who work round the clock, plus around 300 support staff, who help people and save lives.

We are a caring organisation; we promote an environment of inclusivity and learning, and welcome people from all walks of life – just as long as you can show commitment to our values such as integrity and teamwork.

Closing date for all applications is 18th October 2026.

For an informal chat about the position please contact Charlotte Bale via [e-mail] or call 07824452198