2nd Line ICT Technician for Critical Emergency Services

WFS Patron; Birkenshaw; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Generous holiday entitlement

Family friendly policies

37-hour week

Local government pension scheme

Free onsite parking

Gym access via Sports & Social Club

Employee Assistance Program

Car salary sacrifice scheme

Job summary

West Yorkshire Fire & Rescue Service is seeking a 2nd line ICT support professional to install, maintain and support ICT equipment and services across the organisation. You will diagnose issues, assist users, and keep asset records up to date.

The role requires strong fault diagnosis, communication skills, and ITIL/IT-related qualifications. NVQ3 in computer subjects or equivalent experience is expected; driving licence is required.

Qualifications

• Significant fault diagnosis, repair, installation and configuration of networked PCs and software.
• Experience with service desk, incident and asset management processes.
• NVQ Level 3 or equivalent experience; ITIL Foundation preferred.

Responsibilities

• Install, configure, maintain and support ICT equipment, systems and services.
• Diagnose and resolve technical issues, assist users with enquiries.
• Maintain accurate asset records and support reliable ICT services.

Skills

Fault diagnosis

PC repair

Installation & config

Customer support

Education

NVQ Level 3 in a computer-related subject

ITIL Foundation certification

Job description

West Yorkshire Fire & Rescue Service is seeking a 2nd line ICT support professional to install, maintain and support ICT equipment and services across the organisation. You will diagnose issues, assist users, and keep asset records up to date.

The role requires strong fault diagnosis, communication skills, and ITIL/IT-related qualifications. NVQ3 in computer subjects or equivalent experience is expected; driving licence is required.