DDaT Technician – West Yorkshire Fire and Rescue Service

National Fire Chiefs Council Limited.; West Yorkshire; Remote; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Free onsite parking

Gym access via Sports & Social Club

Employee Assistance Program

Car salary sacrifice scheme

Local government pension scheme

Generous holiday entitlement

Flexible working 37 hours per week

Job summary

West Yorkshire Fire & Rescue Service is seeking a DDaT Technician to deliver high-quality ICT support across the organisation. You will install, maintain and support ICT equipment, systems and services to ensure reliable technology and excellent user experience.

The role requires substantial fault-diagnostic experience, service desk exposure and asset management knowledge, with NVQ Level 3 in a computer-related subject and ITIL Foundation being desirable.

Qualifications

• Significant experience in fault diagnosis, repair, installation and configuration of networked PCs and software.
• Experience of service desk, incident and asset management processes.
• Educated to NVQ Level 3 in a computer-related subject (or equivalent).
• Hold or be willing to achieve ITIL Foundation certification.
• Strong communication, organisational and time management skills, with the ability to work independently.

Responsibilities

• Install, configure, maintain and support ICT equipment, systems and services.
• Diagnose and resolve technical issues; assist users with technology-related enquiries.
• Maintain accurate asset records and support delivery of reliable ICT services.

Skills

Fault diagnosis

PC maintenance

Service desk experience

Incident management

Asset management

Communication skills

Time management

Education

NVQ Level 3 in a computer-related subject

Tools

ITIL Foundation

Job description

DDaT Technician - West Yorkshire Fire and Rescue Service

Are you skilled in delivering 2nd line support? Enjoy working as part of a team?

You can help West Yorkshire Fire & Rescue Service by supporting our teams to ensure fire appliances can respond to calls, help us maintain staffing and ensuring we can continue delivering vital emergency services when they are needed most.

We offer an excellent package including generous holiday entitlement, family friendly policies, 37 hour week flexible working arrangements, local government pension scheme, free onsite parking, Sports and Social Club with free use of gym, an Employee Assistance Program and car salary sacrifice scheme.

Job Purpose

To deliver high-quality ICT support services across West Yorkshire Fire & Rescue Service by installing, maintaining and supporting ICT equipment, systems and services, ensuring reliable technology provision and an excellent customer experience.

Key Responsibilities

You will install, configure, maintain and support ICT equipment, systems and services, diagnose and resolve technical issues, assist users with technology-related enquiries, maintain accurate asset records, and help ensure the delivery of reliable, customer-focused ICT services across West Yorkshire Fire & Rescue Service.

Essential Requirements

You will have significant experience in fault diagnosis, repair, installation and configuration of networked PCs and software, alongside experience of service desk, incident and asset management processes. You will be educated to NVQ Level 3 in a computer-related subject (or equivalent experience), hold or be willing to achieve ITIL Foundation certification, and possess strong communication, organisational and time management skills, with the ability to work independently, manage competing priorities and support users at all levels.

Job share applicants are welcome to apply

Job share applicants are welcome to apply.

The post is subject to a Standard Disclosure and Barring Service Check and the possession of a current valid driving licence.

Joining a first-rate organisation, you will have the job satisfaction of knowing each day that you are contributing to the success of one of just six metropolitan fire and rescue services in the UK, supporting around 950 firefighters who work round the clock, plus around 300 support staff, who help people and save lives.

We are a caring organisation; we promote an environment of inclusivity and learning, and welcome people from all walks of life - just as long as you can show commitment to our values such as integrity and teamwork.

Closing date for all applications is 18th October 2026.

For an informal chat about the position please contact Charlotte Bale via [e-mail] or call 07824452198.

Contract type: Full-Time