DDaT ICT Technician - Fire & Rescue (Flexible Hours)

National Fire Chiefs Council Limited.; West Yorkshire; Remote; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Free onsite parking

Gym access via Sports & Social Club

Employee Assistance Program

Car salary sacrifice scheme

Local government pension scheme

Generous holiday entitlement

Flexible working 37 hours per week

Job summary

West Yorkshire Fire & Rescue Service is seeking a DDaT Technician to deliver high-quality ICT support across the organisation. You will install, maintain and support ICT equipment, systems and services to ensure reliable technology and excellent user experience.

The role requires substantial fault-diagnostic experience, service desk exposure and asset management knowledge, with NVQ Level 3 in a computer-related subject and ITIL Foundation being desirable.

Qualifications

• Significant experience in fault diagnosis, repair, installation and configuration of networked PCs and software.
• Experience of service desk, incident and asset management processes.
• Educated to NVQ Level 3 in a computer-related subject (or equivalent).
• Hold or be willing to achieve ITIL Foundation certification.
• Strong communication, organisational and time management skills, with the ability to work independently.

Responsibilities

• Install, configure, maintain and support ICT equipment, systems and services.
• Diagnose and resolve technical issues; assist users with technology-related enquiries.
• Maintain accurate asset records and support delivery of reliable ICT services.

Skills

Fault diagnosis

PC maintenance

Service desk experience

Incident management

Asset management

Communication skills

Time management

Education

NVQ Level 3 in a computer-related subject

Tools

ITIL Foundation

Job description

West Yorkshire Fire & Rescue Service is seeking a DDaT Technician to deliver high-quality ICT support across the organisation. You will install, maintain and support ICT equipment, systems and services to ensure reliable technology and excellent user experience.

The role requires substantial fault-diagnostic experience, service desk exposure and asset management knowledge, with NVQ Level 3 in a computer-related subject and ITIL Foundation being desirable.