DDaT Technician

West Yorkshire Fire And Rescue Service; West Yorkshire; On-site; GBP 29,000 - 37,000; Full time

Benefits offered by this job

Generous holiday entitlement

Family friendly policies

37 hour week

Flexible working arrangements

Local government pension scheme

Free onsite parking

Sports and Social Club with free gym

Employee Assistance Program

Car salary sacrifice scheme

Job summary

West Yorkshire Fire & Rescue Service is seeking an ICT support professional to deliver high-quality 2nd line support. You will install, configure and maintain ICT equipment and services, and ensure a reliable customer experience across our teams.

The role offers a generous package including 37-hour week, flexible working, local government pension, free onsite parking, sports and social club with gym access and an Employee Assistance Program.

Qualifications

• NVQ Level 3 in a computer-related subject or equivalent experience.
• Willingness to achieve ITIL Foundation certification.
• Strong communication, organisational and time management skills.
• Experience in fault diagnosis, repair, installation and configuration of network PCs and software.
• Ability to work independently and manage competing priorities.

Responsibilities

• Install, configure, maintain and support ICT equipment, systems and services.
• Diagnose and resolve technical issues for users.
• Assist users with technology-related enquiries.
• Maintain accurate asset records.
• Support delivery of reliable, customer-focused ICT services.

Skills

Fault diagnosis

PC repair

Software configuration

Communication skills

Time management

Organisational skills

Education

NVQ Level 3 in a computer-related subject

Job description

Are you skilled in delivering 2 nd line support? Enjoy working as part of a team?

You can help West Yorkshire Fire & Rescue Service by supporting our teams to ensure fire appliances can respond to calls, help us maintain staffing and ensuring we can continue delivering vital emergency services when they are needed most.

We offer an excellent package including generous holiday entitlement, family friendly policies, 37 hour week flexible working arrangements, local government pension scheme, free onsite parking, Sports and Social Club with free use of gym, an Employee Assistance Program and car salary sacrifice scheme .

Job Purpose: To deliver high-quality ICT support services across West Yorkshire Fire & Rescue Service by installing, maintaining and supporting ICT equipment, systems and services, ensuring reliable technology provision and an excellent customer experience.

Key Responsibilities: You will install, configure, maintain and support ICT equipment, systems and services, diagnose and resolve technical issues, assist users with technology-related enquiries, maintain accurate asset records, and help ensure the delivery of reliable, customer-focused ICT services across West Yorkshire Fire & Rescue Service

Essential requirements: You will have significant experience in fault diagnosis, repair, installation and configuration of networked PCs and software, alongside experience of service desk, incident and asset management processes. You will be educated to NVQ Level 3 in a computer-related subject (or equivalent experience), hold or be willing to achieve ITIL Foundation certification, and possess strong communication, organisational and time management skills, with the ability to work independently, manage competing priorities and support users at all levels.

Job share applicants are welcome to apply.

Joining a first-rate organisation, you will have the job satisfaction of knowing each day that you are contributing to the success of one of just six metropolitan fire and rescue services in the UK, supporting around 950 firefighters who work round the clock, plus around 300 support staff, who help people and save lives.

West Yorkshire Fire & Rescue Service are committed to the safeguarding of our staff, volunteers, visitors and the community we serve. This includes protecting vulnerable adults, children and young people from potential neglect and harm. All employees must share the same commitment.

We are an equal opportunities employer; we value and celebrate equality, diversity and inclusion. We particularly welcome candidates from communities that are currently under-represented at WYFRS, including women,racially and ethnically diverseapplicants and applicants with disabilities. We can offer support and adjustments for candidates and staff who experience barriers to work that result from health conditions or Specific Learning Differences, such as dyslexia. We area ‘Real Living Wage’ employer